Teams at GoGuardian

Designs, scales, and maintains highly available cloud infrastructure for production SaaS applications. Responsibilities include improving observability and alerting, leading incident response and postmortems, modernizing CI/CD pipelines, managing infrastructure as code, supporting data layers, partnering with engineering teams, and enforcing security and compliance standards across cloud environments.

Own customer renewals, retention, expansion, and cross-sell opportunities for mid-market and enterprise school districts. Build strategic account plans, guide onboarding and product adoption, monitor account health, mitigate churn risks, maintain accurate Salesforce forecasts, and achieve renewal and expansion targets. Serve as a trusted customer advocate while collaborating with Sales, Product, and cross-functional teams to resolve issues and increase long-term customer value.

Own product enablement strategy across GoGuardian’s portfolio for sales and Customer Success teams. Translate product roadmaps and launches into training, certifications, resources, and seller-readiness programs. Partner with Product Marketing, Product, and sales leaders; deliver live and asynchronous learning; maintain Highspot content; and use Clari, Salesforce, and related analytics to measure knowledge gaps, seller confidence, and conversation quality. This senior individual contributor role also manages enablement projects, stakeholders, and continuous improvement.