Jobs at GoFundMe

Lead a data engineering team responsible for roadmap ownership, predictable delivery, data platform reliability, governance, and scalable data products. Partner across Product, Engineering, Analytics, Data Science, Privacy, and business teams to prioritize work, manage risks, and make trade-offs. Hire, coach, and develop engineers while guiding technical direction with architects and Staff+ engineers. Ensure trusted data products support reporting, analytics, AI/ML, and product experiences.

Provide frontline remote desktop and IT support, administer cloud services, support audiovisual systems and video conferences, manage VOIP, maintain remote office dashboards and displays, and assist with office network and VPN connections. The role also supports office events, may require travel, and requires strong communication, analytical, problem-solving, and time-management skills.

Lead strategy and execution for GoFundMe's flagship conference and 40+ field events to drive pipeline, retention, and brand. Build the events function, manage budget and vendors, measure ROI, align cross-functionally with Sales/Customer Success/Product, and manage a team to scale experiential programs.

The Staff Software Engineer will drive the technical vision for the Integrations platform, focusing on APIs, system connectivity, and architecture. Responsibilities include designing integration components, mentoring engineers, and managing AWS services to support scalable workflows.

Own and improve developer experience platforms, including Kubernetes-based development environments, GitHub Actions CI/CD, internal developer portals, golden paths, and infrastructure automation on AWS. Define DevEx metrics, implement AI-assisted workflows, encode security and compliance controls, partner with engineering teams to reduce friction, and mentor engineers through projects, code reviews, and documentation.

Lead and grow an ML/AI operations engineering team responsible for reliable, scalable production systems. Own training pipelines, feature stores, model serving, monitoring, CI/CD, observability, incident response, and generative AI operations. Partner with data science, product, engineering, legal, and privacy stakeholders to establish operational standards, manage vendors, and balance innovation with safety, compliance, cost, and reliability.

Drive the technical vision for the Integrations platform at GoFundMe, design robust APIs, mentor engineers, and lead architecture efforts using AWS services.

The Staff Machine Learning Engineer (Pricing) will design and deploy ML systems for pricing optimization at GoFundMe, including model development, real-time inference, and metrics evaluation while collaborating with cross-functional teams.

Lead day-to-day social publishing and community management across core consumer channels. Create, schedule, and publish high-volume content (graphics, carousels, short-form video, copy), monitor mentions/DMs/comments, surface fundraisers, manage crisis responses, run experiments to hit growth targets, report on channel performance, and partner cross-functionally to amplify stories and route customer issues.

Design and deploy production ML systems for search, retrieval, recommendations, personalization, and fraud detection. Build taxonomies, knowledge graphs, and graph-based features. Develop scalable, fault-tolerant services and batch/real-time pipelines. Optimize model performance and metrics, standardize ML workflows, and collaborate cross-functionally using tools like Python, AWS, Databricks, Docker, Kubernetes, FastAPI, Terraform, and Snowflake.

Provides advanced technical support for escalated SaaS customer issues, troubleshooting unexpected behavior, managing queue health, coaching Tier 1 support, and translating technical findings for engineering and nontechnical stakeholders. Creates detailed Jira tickets, documents reproduction steps and technical evidence, tracks database work, supports product education, identifies trends, and collaborates with product, technology, and account management teams to drive defect resolution and improve customer experiences.

Build and own scalable data pipelines, models, controls, monitoring, and reconciliation systems supporting Accounting and Finance. Partner with Analytics, Payments, Compliance, Tax, and Engineering to ensure financial data is accurate, traceable, auditable, and regulatory-ready. Lead data quality, observability, automation, and platform standards across Snowflake, NetSuite, payment processors, and transaction systems. Use AI-assisted engineering practices, mentor others, and translate complex financial and compliance requirements into durable technical solutions.

Lead the Payments engineering organization in defining strategy, building scalable payment infrastructure, and delivering reliable transactional systems. Manage, hire, coach, and develop engineers while providing architectural and technical leadership. Partner with product, risk, finance, compliance, operations, and external stakeholders. Establish standards for reliability, observability, security, testing, operational readiness, and incident response, while leading complex initiatives across distributed teams.

Design, build, and maintain Snowflake-based enterprise data warehouse and ELT pipelines. Integrate data from databases, streams, and web APIs, enable reverse-ETL to third-party tools, and develop REST endpoints for data products. Monitor and optimize performance, costs, and permissions while collaborating with analysts, engineers, and business stakeholders.

Lead GoFundMe's consumer marketing to grow awareness, trust, engagement, and advocacy. Shape brand positioning and integrated campaigns across paid, owned, earned, social, influencers and partnerships. Build content and storytelling platforms, deepen relationships with Millennial and Gen Z audiences, align cross-functional teams, and measure brand health and business impact.

Lead design and implementation of payout and ledgering systems, bring core payments capabilities in-house, own technical decisions, mentor engineers, and drive projects end-to-end to scale payments infrastructure.

Lead cross-functional data science initiatives for marketing, growth, and product. Design causal measurement and experimentation frameworks, build ML and uplift models for personalization and allocation, improve data quality and instrumentation, use AI-assisted tools to accelerate analysis, and mentor other data scientists while delivering clear, executive-level recommendations.

Lead complex transaction monitoring investigations to detect money laundering, terrorist financing, and fraud. Analyze large datasets and payment activity, coach analysts, review investigation quality, improve monitoring rules and processes, collaborate cross-functionally, and support regulatory reporting and audits.

Conduct complex investigations into transactions, donors, fundraisers, and accounts to identify suspicious activity and financial crime. Analyze large transactional datasets, escalate AML/CTF concerns, prepare investigation documentation, collaborate with stakeholders, and improve monitoring processes and detection capabilities. May review disturbing content and work occasional weekends/on-call.

Outbound Development Representative responsible for high-volume, personalized outreach to nonprofit decision-makers, qualifying leads, conducting discovery, managing pipeline in Salesforce, supporting Account Executives, using AI tools to scale outreach, and consistently meeting monthly quotas.