Jobs at GoCanvas

Drive new business by qualifying prospects, booking demos, and generating opportunities and revenue. Meet daily call and demo targets, provide detailed qualification notes, and support Sales Executives to close deals. Represent SiteDocs value to prospects and contribute to new revenue goals.

Lead discovery, definition, and delivery of product initiatives for SiteDocs. Conduct customer discovery, write product requirements and user stories, prioritize backlogs, support sprint planning, and measure product performance to drive continuous improvement and successful SaaS feature launches.

Provide timely phone, email, and Zendesk support to customers of SiteDocs, GoCanvas, and Device Magic. Teach product usage, troubleshoot device/application issues, document feedback in Trello, track interactions in CRM, assist the CE team, and contribute to process and Help Center improvements to drive customer satisfaction and renewals.

Lead and scale marketing operations across two brands: manage martech stack, lead lifecycle, automation, reporting, and cross-functional projects. Build scalable systems, improve lead routing and attribution, drive operational excellence, and deliver analytics to inform executive decision-making.

Provide timely customer support via Zendesk, email, and phone; teach customers to use SiteDocs/GoCanvas/Device Magic; troubleshoot issues; document feedback in Trello; track activity in CRM; support renewals and upsells; manage form building and contribute to Help Center improvements and special projects.

Support Account Managers by translating customer needs into technical requirements and building tailored proofs of concept, forms, workflows, dashboards, reports and automations. Lead technical discovery, validate feasibility, identify risks, triage complex requests, and de-escalate sensitive customer situations to ensure successful sales and implementations.

Manage enterprise customer implementations to drive adoption and value realization. Lead onboarding, training webinars, in-person implementations when needed, and Zendesk support for assigned customers. Collaborate with Account Managers and Technical Specialists to ensure renewals and identify upsell opportunities. Track activities in CRM, collect product feedback, and contribute to process improvements and special projects.