Jobs at GoCanvas

Develop and support customer integrations by designing workflows across the core product and external platforms such as QuickBooks, Salesforce, and NetSuite. Translate customer requirements into complete solutions, deliver projects on schedule, maintain project documentation, resolve technical challenges, communicate roadblocks, and mentor team members. The role requires API experience across multiple products, scripting expertise, strong communication, adaptability, and attention to detail.

Leads the implementation organization and customer onboarding strategy, overseeing implementation processes from sale through product adoption and integration. Builds and manages implementation teams, optimizes workflows using analytics, automation, and AI, and coordinates with Sales, Product, Engineering, Customer Success, and Support. The role also manages complex technical implementations, escalated customer issues, implementation metrics, data migration, and professional services offerings.

Leads the implementation team, managing performance, coaching, hiring, capacity planning, and career development. Owns implementation playbooks, methodologies, tooling, training, and process improvements to increase consistency and time-to-value. Monitors KPIs, CSAT, quality, adoption, and implementation metrics while partnering with Sales, Customer Success, Support, Professional Services, and Product to resolve blockers and improve the customer journey.

Develop new business opportunities by prospecting, building rapport with potential customers, qualifying leads, scheduling demonstrations, and supporting Sales Executives. The role requires approximately 60 calls per day, detailed qualification notes, and consistent achievement of revenue and opportunity targets. Candidates need sales and customer support experience, strong communication and presentation skills, problem-solving ability, and proficiency with software programs. The position is remote and based in Canada.