Jobs at Globality, Inc.

Manage enterprise customer relationships from implementation through expansion. Drive platform adoption, deliver training, identify new use cases, build trusted stakeholder relationships, resolve client challenges, and partner with sales, product, engineering, and marketing teams. Monitor account health metrics including NPS and NRR, support renewals and growth opportunities, report on success criteria, and share customer success best practices.

Design and develop scalable AI platforms and developer tools using Python, MLOps, LLM prompting, and agentic workflows. Build ETL and data pipelines, integrate and deploy models on cloud infrastructure, implement monitoring and reliability dashboards, prototype generative AI applications, and establish testing, documentation, security, and ethical AI standards. Collaborate with data, engineering, and product teams to operationalize intelligent applications.

Own the integrations product: define roadmap and specs for APIs, webhooks, and middleware; lead technical discovery with customers and partners; write integration contracts and test strategies; prioritize backlog and collaborate with engineering, QA, and GTM to deliver enterprise-grade integrations for procurement and ERP systems.

Design and implement responsive, accessible frontend interfaces using React and TypeScript. Translate complex procurement workflows into usable UI, integrate with backend APIs, contribute to a component library and design system, use AI-assisted development tools, write tests, resolve performance bottlenecks, and participate in planning and architecture discussions.

Lead and execute commercial contracting for enterprise SaaS customers, negotiating MSAs, SOWs, order forms, and data protection terms. Advise sales and revenue teams on risk vs. commercial tradeoffs, collaborate with Security/Privacy on compliance, own AI-specific contract terms, and build contracting playbooks and templates to scale revenue operations.

Lead and scale strategic partnerships with consulting firms and complementary technology vendors. Own partner lifecycle — identification, onboarding, enablement, commercial models, co-sell motion, and reporting. Negotiate agreements, define GTM and success metrics, run QBRs, and represent Globality at industry events while coordinating cross-functional teams.

Own the full sales cycle for complex, high-value SaaS deals: prospect and land Global 2000 accounts, build C-suite and procurement relationships, expand usage and revenue, collaborate with internal teams for tailored solutions, and manage forecasting, reporting, and competitive insights.

Own month-end close and reconciliations, analyze financial results and variances, support audits and tax, maintain compliance filings, contribute to technical accounting (revenue recognition, lease accounting), lead process and system improvements, and develop/cross-train the accounting team.

Sell Globality's AI-powered autonomous sourcing SaaS to large enterprises. Own full sales cycle: prospect, qualify, negotiate, close, and expand accounts. Build C-suite relationships, drive adoption with customer success, collaborate with internal teams, analyze market/competitive trends, and maintain sales forecasts and reporting.

Serve as a technical pre-sales liaison—deliver customized demos, lead workshops, advise on integrations and pricing, support RFPs and proposals, translate technical features into business value, and ensure smooth handoffs to Customer Success.