Teams at Gladly

Design and deploy AI use cases for strategic customers by integrating APIs, transforming data with JavaScript, and building workflows and guides. Own implementations from requirements discovery through launch, monitor and optimize performance, and improve assist and resolution rates. Communicate status, lead customer discussions, participate in business reviews, support pre-sales demos, and collaborate with implementation, solutions, and professional services teams.

Own the end-to-end revenue and billing cycle for subscription, usage-based, and outcome-based contracts. Responsibilities include invoicing, ASC 606 revenue recognition, deferred revenue schedules, month-end close, reconciliations, commission capitalization, accounts receivable, collections, customer billing support, contract review, and reporting. The role also improves quote-to-cash processes across NetSuite and Tabs, maintains controls, and supports audits.