GitLab
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Sales & Customer Success
An inside look at the team selling the intelligent orchestration platform for DevSecOps. Our sales teams act as trusted advisors, guiding customers to reimagine their software delivery and shape the future of secure development.
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Employee Reviews
If we’re at a booth, for example, at a convention. I often have customers run up to us and say, “We love GitLab.” From a sales perspective, it’s really nice to have developers and security folks who love us.
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"It doesn’t feel like a remote company. It really feels like a global team."
GitLab is shaping the future of DevSecOps. We provide a unified all-in-one platform that is also best in breed, which is a key reason customers love our product. You’ll be selling a mission critical infrastructure that customers genuinely need. You’ll work with a global team that operates as one unit. And every customer that you work with will be shaping the future of an entire industry.
What People Are Saying About GitLab
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Role Clarity: Handbook-first documentation, codified methodologies (MEDDPPICC and Command of the Message), and public playbooks set explicit expectations for Sales and Customer Success. Feedback suggests this clarity speeds onboarding and enables consistent execution across pre‑ to post‑sale handoffs.
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Team Support: Sales, Customer Success, Solutions/Services, and Field Ops operate as an integrated function with a defined handoff from Command Plans to Gainsight Success Plans. This cross‑functional partnering enables trusted‑advisor engagements and continuity from onboarding through renewal.
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Learning & Development: Field enablement, shadow programs, and a defined management operating rhythm provide continuous coaching and standards for sellers and CSMs. Feedback suggests these resources create a predictable ramp and reinforce high‑quality execution.
Recently posted jobs
Cloud • Security • Software • Cybersecurity • Automation
Build and maintain backend AI capabilities for GitLab Duo Chat: design flow components and agentic flows in Python/LangGraph, integrate LLMs and multi-agent orchestration, implement and maintain APIs in the Rails monolith, improve observability and reliability, and participate in on-call rotations and cross-functional collaboration to deliver safe, scalable AI chat features.
Cloud • Security • Software • Cybersecurity • Automation
Lead and operate as a player-coach for a global Field CTO team, engaging on strategic accounts, shaping the operating model, coaching senior technical leaders, delivering thought leadership, and converting field insights into product, sales, and marketing inputs to drive DevSecOps and AI-enabled software development adoption.
Cloud • Security • Software • Cybersecurity • Automation
Manage a portfolio of U.S. public sector customers to drive adoption, retention, and expansion of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and run enablement and project initiatives to ensure customers realize business outcomes from GitLab.
At a glance
solving today's toughest challenges, together
Our Customer Success team stands at the intersection of innovation and impact, helping organizations tackle the complex challenges that define modern software development. From accelerating delivery timelines and strengthening security postures to breaking down silos and enabling AI-powered workflows, we partner with customers to turn obstacles into opportunities. We're not just supporting a platform, we're architecting solutions that help teams ship faster, work smarter, and build with confidence.
what makes our culture unique
Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
our mission + vision
Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development.
