Jobs at Ginesys One

Owns enterprise UI/UX architecture across multiple products, including the design system, reusable UI foundation, UX governance, accessibility, and research practices. Builds component libraries and standardized interaction patterns while partnering with Product, Engineering, and Customer Success. Leads design reviews, quality gates, usability validation, and organization-wide initiatives to simplify workflows. Mentors designers and guides front-end engineers without direct authority, while aligning designs with technical architecture and supporting AI-enabled experiences.

Manage strategic, high-value customer accounts by building relationships, driving adoption and retention, developing success plans, conducting business reviews, monitoring customer health, preventing churn, and identifying growth opportunities. Collaborate with Sales, Product, and Support while advocating for customers and providing feedback to improve the product and overall customer experience.

Own the strategy, roadmap, customer experience, and business outcomes for Cloud, Offline, Mobile, and omnichannel POS products. Lead retail discovery, store-journey modernization, platform integrations, AI-first innovation, and cross-functional execution. Partner with engineering, design, sales, customer success, and implementation teams to deliver scalable, enterprise-grade products with strong offline resilience, performance, security, adoption, retention, and revenue outcomes.

Provide functional support for Ginesys and other ERP or CRM applications. Resolve tickets within SLAs, configure and demonstrate business modules, translate customer needs into functional specifications, test solutions, document SOPs, and analyze ticket trends. Collaborate with product and engineering teams to improve customer satisfaction, reduce recurring incidents, and maintain strong SLA and CSAT performance.

Lead strategic sales growth for retail-tech SaaS solutions across enterprise and mid-market accounts. Responsibilities include developing sales strategies, managing the full enterprise sales cycle, building executive relationships, mentoring sales teams, driving pipeline creation, negotiating high-value deals, monitoring forecasts and performance, and expanding market presence across retail, fashion, apparel, FMCG, and manufacturing sectors.

Own an OMS module or module cluster across discovery, requirements, integrations, delivery, quality, adoption, and operational health. Analyze order and fulfillment data, define sourcing and allocation logic, document APIs and workflows, manage backlogs, coordinate agile delivery, conduct UAT, troubleshoot integration failures, and monitor post-launch metrics. The role also involves customer collaboration, release enablement, documentation, and identifying AI opportunities for exception handling and anomaly detection.

Owns the design, deployment, and evolution of an Azure-based container platform for a SaaS product. Responsibilities include AKS architecture, Kubernetes operations, CI/CD and GitOps, infrastructure as code, networking, scalability, disaster recovery, high availability, observability, security, and cloud cost optimization. The role establishes platform standards, leads migration to AKS, conducts architecture reviews, defines reliability practices, and serves as a technical escalation point for platform engineering.

Qualify inbound and outbound leads through calls, email campaigns, online research, and prospecting. Identify customer needs, present aligned solutions, manage sales inquiries and follow-ups, maintain accurate CRM records, support pipeline progression, and conduct market research to identify opportunities.

Identifies new business opportunities, develops strategic business plans, manages the full ERP sales cycle, builds client relationships, conducts software demonstrations, negotiates contracts, closes deals, analyzes market trends, and collaborates with internal teams to drive customer acquisition and company growth.

Own and rebuild the full talent acquisition function, including ATS implementation, hiring processes, sourcing, interview structures, metrics, employer branding, vendor management, and active recruitment. Lead tech and product hiring, partner with hiring managers, establish SLAs and scorecards, report pipeline performance to leadership, and manage TA team members. The role requires building scalable recruitment processes while delivering hiring outcomes at pace.

Own an ERP module or module cluster across discovery, requirements, roadmap prioritization, delivery, UAT, adoption, and post-launch improvement. Translate finance, merchandising, inventory, and supply chain workflows into functional requirements, process designs, prototypes, and API documentation. Coordinate with Engineering, QA, customers, Sales, Support, and Customer Success while managing dependencies, data migration, statutory logic, integrations, release enablement, training, and product analytics.

Identifies and pursues new business opportunities, builds client and stakeholder relationships, develops growth strategies, and drives customer acquisition. The role requires ERP sales expertise, market and competitor analysis, collaboration with internal teams, and consistent achievement of sales targets.