Gesa Credit Union Benefits Overview

Provide day-to-day support and administration of client endpoint infrastructure and peripherals, troubleshoot and document issues, maintain inventory and access rights, apply Windows security best practices, follow change management and DR/BCP testing, and collaborate with IT staff, vendors, and non-technical users to ensure stable, secure client systems.

Contact delinquent members via phone and other channels to negotiate payment, document actions, maximize recovery of accounts, refer bankruptcies, assign repossessions with approval, comply with collections policy and BSA, and support team workflows and training.

Lead marketing strategy for multiple product portfolios, develop integrated go-to-market plans, translate research and performance data into strategic recommendations, drive cross-functional collaboration, manage complex initiatives and vendor partners, establish success measures, and present insights to senior leadership to inform prioritization and growth.