Jobs at Genetec

Owns public-sector and cooperative purchasing contract vehicles across their full lifecycle. Assesses current processes, designs scalable operating models, establishes governance and data standards, configures business systems, ensures compliance, produces reporting, and drives revenue growth. Collaborates with Legal, Finance, Sales, Pricing, Product, Operations, and technical system owners to maintain audit-ready records and improve contract execution.

Designs, deploys, automates, secures, and supports Azure infrastructure for global training and certification platforms. Responsibilities include cloud operations, virtual machines, networking, monitoring, troubleshooting, IaC with Bicep and ARM templates, PowerShell and Azure CLI automation, Azure DevOps CI/CD pipelines, identity and access management, governance, security, documentation, and cross-functional collaboration.

Leads technical training delivery across the Americas, managing regional trainers, performance, capacity, quality, certification, and professional development. Develops regional training strategy, oversees train-the-trainer programs, applies global standards, and supports customized customer engagements. Partners with Sales, Product, and Customer Experience teams, uses learner and operational data to drive improvements, reports on KPIs and risks, and contributes to planning, budgeting, modernization, and continuous learning initiatives.

The Enterprise Account Executive identifies and wins new enterprise customers for Genetec security solutions. Responsibilities include executive relationship building, consultative and technical selling, security environment analysis, product demonstrations, proof-of-concept leadership, ROI and business-case development, migration planning, CRM management, and collaboration with partners and internal sales, marketing, and product teams.

Designs and executes manual and automated tests for cloud, hybrid, and on-premises physical security products. Responsibilities include developing system and end-to-end test strategies, exploratory and regression testing, defect tracking, test reporting, CI/CD environment maintenance, and collaboration with developers, UX designers, and stakeholders. The role also supports continuous QA improvement through new tools and practices.

Processes and validates purchase orders, enters orders into internal systems, resolves discrepancies with Channel Sales, follows up with customers about missing information, and coordinates between Sales and Supply Chain. The role also handles customer service calls and special projects while maintaining accurate, timely order processing. French and English fluency are required; Spanish is an asset.

Performs manual and automated software testing for Edge OS and Cloudlink device-management features. Responsibilities include reviewing acceptance criteria, writing test plans, testing APIs, maintaining CI/CD test environments, identifying regressions, reporting defects, and improving QA tools and practices. The role works with IoT, embedded, cloud, and microservices technologies in an Agile development environment.

Provides post-sales technical support through phone, email, chat, and on-site services. Diagnoses hardware, software, networking, security system, and service outage issues; performs installations, deployments, maintenance, audits, training, and commissioning. Documents incidents, escalates critical problems, collaborates with R&D, supports customer relationships, and contributes to product requirements and knowledge-base content. The role is remote in South Korea and requires travel of up to 35%.

Provides post-sales technical support through email, phone, chat, and onsite service. Diagnoses hardware, software, networking, security-system, database, and server issues; resolves or escalates customer incidents; documents troubleshooting and contributes to knowledge-base content. Collaborates with support and R&D teams, maintains customer relationships, supports Genetec solutions, and helps improve support processes.

Generate inbound and outbound pipeline across DACH by researching enterprise prospects, conducting cold calls and email outreach, engaging decision-makers, and qualifying meetings for Account Executives. Collaborate with Sales and Marketing on campaigns, account-based marketing targets, and events while meeting activity and conversion targets. The role requires native or full professional German, professional English, and experience in B2B sales or lead generation.

Leads North American B2B content marketing and customer story programs, managing freelance writers, agencies, stakeholders, editorial reviews, interviews, and project timelines. Creates short-form copy, oversees written and video content, ensures brand alignment, analyzes performance metrics, and recommends improvements to support campaign objectives and engagement.

Provides administrative and operational support to global sales teams by maintaining CRM customer data, tracking exception discounts, preparing sales documents, responding to account inquiries, and assisting sales leadership. Collaborates with Inside Sales, Customer Service, and IT, supports channel partner reviews, and contributes to special projects. The role requires strong organization, customer service, communication, multitasking, and fluency in French and English.

Identify and secure new enterprise accounts for Genetec security solutions. Build C-suite relationships, analyze customer security environments, deliver demonstrations, develop ROI-based business cases, lead paid proofs of concept, and manage the full sales process through customer transition. Collaborate with sales engineering, marketing, product management, channel partners, and consultants while maintaining strategic account data in the CRM.

Business Intelligence Data Analyst responsible for data profiling, warehouse solution design, impact analysis, technical documentation, SQL analysis, Power BI reporting, Microsoft Fabric semantic modeling, and data quality initiatives. The role bridges business processes, operational systems, and enterprise data warehouses while coordinating data engineers through integrations, migrations, and implementation. It also involves stakeholder management, business process analysis, and consulting on enterprise IT solutions.

Provides administrative and operational support to a global sales team by maintaining CRM customer accounts, tracking pricing exceptions, preparing sales documents, responding to account inquiries, assisting sales leadership, supporting partner program reviews, and collaborating with sales, customer service, and IT teams. The role requires bilingual French and English communication, strong organization, customer service skills, and proficiency with CRM and Microsoft Office tools.

Develop and grow Genetec’s channel business across Germany, Austria, and Switzerland by managing strategic partners, onboarding new relationships, building partner-generated pipeline, forecasting revenue, and coordinating opportunities with sales, engineering, marketing, and technology teams. The role includes partner business planning, sales enablement, events, technical training coordination, and partner performance management. It requires physical security market expertise, German and English fluency, and travel throughout the DACH region for at least 50% of working time.

Develops new business and manages customer and partner accounts across Japan. Responsibilities include executing sales strategies, delivering presentations and product demonstrations, building pipelines, meeting revenue targets, supporting targeted campaigns, managing CRM activity, forecasting sales, researching markets, and maintaining strong customer relationships. The role is based in Tokyo and requires domestic and some international travel.

Leads software quality across design, development, and production by identifying risks, defining test coverage, automating API, web, cloud, integration, and end-to-end testing, and integrating tests into Azure DevOps pipelines. Investigates failures and production issues, analyzes logs and metrics, reduces flaky tests, improves observability and testability, validates fixes, and mentors team members while advancing quality practices.

Leads software quality initiatives across design, development, and production. Performs automated, exploratory, manual, API, cloud, integration, and end-to-end testing; integrates tests into Azure DevOps pipelines; analyzes logs and metrics; investigates production issues; improves observability and testability; and mentors team members. Requires strong programming or scripting skills, risk-based testing experience, analytical collaboration, and fluency in French and English.

The Account Executive drives growth in Belgium and Luxembourg by engaging end-users and collaborating with channel partners, managing the full sales lifecycle, and executing territory strategies.