Senior User Experience Designer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

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Job title: Senior User Experience Designer

Direct manager: Zoltan Garami, Product Design Manager (UX)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

One of the great things about working at a company like Genesys is our investment in our people. We believe in helping you find your best fit - we want to help you grow.

As a Senior UX Designer, you consistently deliver high-quality designs and confidently work on challenging projects with moderate supervision. You possess strong UX skills, actively mentor Associate and Mid-level designers, and effectively collaborate with cross-functional partners. You have experience in leading important aspects of projects, and you're proficient at synthesizing complex user research into clear, actionable design solutions.

You will be part of a dynamic UX organization of nearly 100 professionals, including researchers, educators, and designers with expertise across discovery, concepting, and high-fidelity UI design. Your immediate team consists of 10 designers dedicated to enhancing how administrators author customer experiences and automate workflows. This team works on AI-powered tools, including Copilots and features designed to optimize LLM (Large Language Model) capabilities for administrators.

• Design Projects: Lead significant design aspects of projects, clearly defining problem statements, executing user research, and contributing to overall design excellence.

• Autonomy & Ambiguity: Handle moderate levels of ambiguity independently, escalating critical issues to your manager or partners proactively.

• Team Development: Mentor mid-level and associate designers and contribute to a high-performing, collaborative design team culture.

• Collaboration & Communication: Work closely with product managers and engineers to integrate design solutions into product roadmaps. Communicate design concepts and insights clearly to multiple stakeholders.

• Continuous Improvement: Regularly participate in sprint planning and design reviews, offering constructive critique and promoting continuous improvement within the team.

Qualifications

• Experience: 4+ years of experience in user experience design, actively participating in the full product lifecycle of a digital product.

• Education: Bachelor’s or equivalent experience in Design, Human-Computer Interaction (HCI), Interaction Design, or a related field.

• Skills:

  • Deep knowledge of Figma and low-fi collaboration tools like Miro/FigJam.

  • Experience working with a design system

  • Competent in various UX research methodologies.

  • Experience collaborating with development teams and product management to successfully ship designs.

  • Strong communication skills, with the ability to explain your designs through visual, verbal, and written communication. This includes articulating a clear design rationale and conceptual ideas – tailoring the communication to meet the needs of various audiences.

Preferred Experience

Experience in designing for enterprise-level applications, services, or platforms (specifically support or call centers).

What do we offer

• Stability of a multinational company and the flexibility/speed of a startup company.

• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.

• Complete support and transparency from our global/local leaders.

• Talented and experienced professionals you can grow professionally with.

• An open & inclusive community.

• We will support your professional growth because your goals are important to us.

• Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based. 

• Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.

• Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.

• And a fabulous new HQ from near Nyugati Railway Station at Budapest.

#LI-MC1

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.