Jobs at GeneDx

Provide on-site billing customer service for patients and providers via phone and email. Handle inbound/outbound queues, data entry, payments, refunds, claim submission, and payor navigation (commercial, Medicare, Medicaid). Maintain records, collaborate with finance, and identify process improvements.

Provide phone and electronic customer service for patients and healthcare providers, manage specimen submissions and documentation, release lab results per protocol, resolve client issues, place supply orders, and educate clients on billing and test requirements while maintaining accurate patient records and compliance.

Sell GeneDx genomic testing to adult specialty physicians within the DC/Alexandria territory. Generate leads, build and manage a physician pipeline, conduct consultative in-person and virtual meetings, support events, coordinate with operations for issue resolution, and act as the first line of account management to grow new and existing business.

Sell GeneDx genomic testing services to adult specialty physicians within a defined territory. Generate leads, build and manage a physician development pipeline, conduct in-person and virtual meetings, coordinate with operations for issue resolution, implement sales/marketing plans, and support events. Serve as first-line account management to ensure physician and staff satisfaction while working independently and as part of a team.

Drive adoption and revenue for rapid genomic testing in NICUs across NYC by prospecting, managing key hospital accounts, delivering consultative presentations, coordinating cross-functional onboarding, leading educational initiatives, tracking utilization with metrics/case studies, and meeting sales targets while maintaining strong clinician relationships and CRM documentation.

Field-based Account Manager responsible for growth, retention, and expansion across a portfolio of healthcare provider accounts. Own full customer lifecycle, deliver consultative sales and education, coordinate cross-functional teams, analyze utilization trends, lead business reviews and territory engagement, meet sales targets, and maintain high field presence to drive adoption of clinical genomic testing.

Field-based sales role driving adoption of GeneDx prenatal genetic testing across a multi-state territory. Build relationships with MFMs and prenatal genetic counselors, prospect and grow accounts, deliver consultative presentations, run educational events, coordinate onboarding and service delivery with cross-functional teams, document activities in CRM, and meet sales targets. Heavy travel (up to 75%) and high field presence required.

Lead design and launch of GeneDx's first Employee Relations function. Manage full ER lifecycle (~130 cases/year) including investigations, terminations, coaching, and policy interpretation. Build playbooks, case management infrastructure, manager toolkits, and reporting. Partner with Legal, reduce legal risk, enable leaders, ensure compliance with employment laws, and monitor ER hotspots.

Lead payor relationships across the Great Lakes region to secure favorable contracts and expand medical policy coverage for exome and genome sequencing. Develop pricing, coverage, and contracting strategies; collaborate with cross-functional teams; guide RCM on reimbursement; provide market access expertise; support field sales; build strategic payor partnerships and external stakeholder relationships to increase patient access and drive business growth.

Serve as strategic HR advisor to executives across Commercial, Marketing, and Production Lab. Lead organization design, succession planning, executive talent reviews, and large-scale change. Coach senior leaders, assess talent health and retention risk, use people analytics to inform decisions, and partner with People COEs to drive culture and leadership effectiveness.

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Field-based sales role responsible for driving adoption of GeneDx prenatal genetic testing across a multi-state territory. Build relationships with MFMs and prenatal genetic counselors, prospect new accounts, expand existing accounts, deliver consultative presentations, execute educational events, coordinate onboarding with cross-functional teams, track CRM activity, meet sales targets, and maintain high field presence with significant travel.

Support and manage EHR Point-to-Point integrations and interoperability lifecycle activities. Monitor and triage issues, coordinate troubleshooting with engineering and vendors, run testing and validation, document interfaces and workflows, and support onboarding and go-live for partners. Use support tools to track requests and drive continuous improvement across integration, testing, and implementation processes.

Sell GeneDx genomic testing to adult specialty physicians within the Houston territory. Generate leads, build and manage a physician development pipeline, provide consultative education, coordinate with internal teams for service delivery, hold in-person and virtual meetings, support marketing events, and serve as first-line account manager to drive new and existing business.