Search the 7 jobs at Gateway Fiber

The OSP Engineering Project Lead will oversee all aspects of Outside Plant engineering, including design, field engineering, permitting, and construction documentation. This role aims to improve operational efficiency, ensure engineering quality, and drive continuous improvement by collaborating with cross-functional teams and managing multiple engineering programs.

The Customer Service Lead at Gateway Fiber will lead the customer service team by fostering a customer-centric culture, ensuring timely responses to customer requests, and implementing effective training processes. The role involves improving customer feedback processes, maintaining service quality, and meeting KPIs to support growth during a period of rapid expansion.

As an Order Management Lead, you will ensure the accuracy of customer orders, collaborate with sales and customer service teams, and enhance customer experience. You'll also train junior staff and provide updates to management regarding orders and issues.

The Customer Service Operations Manager oversees daily operations of customer service teams, ensuring effective scheduling, training, and performance monitoring. This role involves developing service policies, managing escalated customer issues, analyzing feedback to improve service quality, and collaborating with various departments to enhance operational efficiency.

The Community Engagement Coordinator will focus on the provisioning, maintenance, and monitoring of fiber-optic services. Responsibilities include configuring fiber network equipment, managing provisioning databases, collaborating with customer service, monitoring network performance, and generating reports. The role is critical to maintaining high customer service standards while supporting Gateway's expansion in fiber-optic service.

The Customer Service Representative will interact with customers through various channels to assist with inquiries, resolve issues, and provide information about Gateway's products and services, all while upholding the company's values.

The Controller will oversee the accounting function, ensuring accuracy and compliance with GAAP. Responsibilities include month-end close processes, financial statement preparation, internal control design, managing cash flow, and supporting audits. This role also involves mentoring team members and identifying improvements in accounting processes.