Search the 5 jobs at Gateway Fiber

The Direct Sales Representative will drive commercial customer acquisition, meet sales goals using a consultative approach, and maintain a robust lead funnel. Responsibilities include updating CRM systems, consulting with prospects, coordinating marketing events, and monitoring competition.

The Customer Service Site Lead at Gateway Fiber is responsible for managing daily operations at the Fridley location. This includes leading a team, overseeing performance management, providing coaching, managing customer service operations, and ensuring efficient workflows. The role focuses on achieving customer service excellence while fostering a productive work environment.

As an Order Management Lead, you will ensure the accuracy of customer orders, collaborate with sales and customer service teams, and enhance customer experience. You'll also train junior staff and provide updates to management regarding orders and issues.

The Customer Service Lead at Gateway Fiber will lead the customer service team by fostering a customer-centric culture, ensuring timely responses to customer requests, and implementing effective training processes. The role involves improving customer feedback processes, maintaining service quality, and meeting KPIs to support growth during a period of rapid expansion.

The Customer Service Representative will interact with customers through various channels to assist with inquiries, resolve issues, and provide information about Gateway's products and services, all while upholding the company's values.