Teams at Gainsight

Support People Operations by coordinating new-hire onboarding logistics, employee events, HR recordkeeping, off-boarding, and process improvements. Partner cross-functionally to deliver positive workplace experiences and provide administrative and ad-hoc operational support. Role requires occasional travel and hybrid work in Hyderabad.

Lead Gainsight's global support organization to improve CSAT and retention by operating an AI-powered support model, managing escalations and cross-functional SLOs, driving systemic fixes with Product/Engineering, building regional teams, and using support metrics to influence executive decisions.

Lead Gainsight's global support and technical success organization to drive fast, consistent AI-powered resolutions, improve CSAT, manage escalations, feed systemic issues to Product/Engineering, establish cross-functional SLOs, and build regional support teams across US, Europe, and Hyderabad.