Teams at Gainsight

Analyze and reconcile customer accounts, contracts, opportunities, and renewal data across disconnected systems. Build defensible performance baselines, renewal and erosion analyses, parity rates, forecasting rollups, capacity inputs, and QBR analytics. Document data lineage and methodology, support implementation teams, and defend analytical conclusions with customer finance stakeholders. The role also translates reporting requirements into customer consoles and maintains consistent reporting across delivery teams.

Manages integrated planning across engineering, sales, strategy, delivery, and finance for the Atlas business unit. Sequences workstreams, tracks dependencies, coordinates capacity and staffing plans, supports annual and financial planning, and prepares QBR and board materials. The role owns operating cadences, surfaces risks and trade-offs, tracks decisions, and communicates recommendations to senior leaders. It requires cross-functional program management experience in technology, SaaS, or managed services, with occasional travel.

Maintain governance, risk, and compliance programs; map controls across frameworks; support internal and external audits; collect evidence; manage findings, remediation, risks, and vendor assessments; maintain security policies; answer customer security questionnaires; and automate evidence collection and control monitoring in a SaaS cloud environment.