Teams at Gainsight

Lead executive-level strategic partnerships for Gainsight's Strategic Accounts to drive retention, expansion, and advocacy. Quantify and communicate ROI, mitigate strategic risks, deliver executive presentations and strategic recommendations, and leverage Gainsight technology to track goals. Collaborate cross-functionally to identify upsell opportunities, influence product and go-to-market strategy, and represent Gainsight as an industry thought leader.

Lead customer implementations of the Gainsight platform: gather requirements, design scalable solutions, perform data discovery/re-architecture, manage risks, coordinate cross-functional stakeholders, document solutions, track project hours, and drive customer adoption while reducing technical debt.

Own end-to-end onboarding and enterprise software implementations for Gainsight customers. Develop project plans, manage scope and change orders, report status to executives, mitigate risks, coach distributed teams, and create scalable delivery templates and processes to ensure on-time, on-budget outcomes.