Teams at Gainsight

Own end-to-end renewal diagnostics, including executive interviews, data analysis, maturity scoring, operating-model design, business-case development, pricing inputs, and commercial negotiation support. Translate findings into AI-human responsibility models, contract-ready designs, and delivery handoff packages. Partner with Sales, Finance, Deal Desk, Solutions Architecture, Data Analysis, and Delivery teams. Revalidate designs during implementation ramp and assess partnership value against agreed baselines.

Lead complex, multi-workstream SaaS implementations from contract to validated outcomes. Own scope, timelines, budget, risk, and governance; align executives; coordinate Solution Architecture, Product, and Engineering; develop reusable playbooks; mentor TPMs; and ensure technically sound integrations without serving as the primary engineer.

Lead executive-level strategic partnerships for Gainsight's Strategic Accounts to drive retention, expansion, and advocacy. Quantify and communicate ROI, mitigate strategic risks, deliver executive presentations and strategic recommendations, and leverage Gainsight technology to track goals. Collaborate cross-functionally to identify upsell opportunities, influence product and go-to-market strategy, and represent Gainsight as an industry thought leader.