Jobs at gaiia

The Customer Success Manager will ensure customer satisfaction and success by managing relationships, onboarding, providing training, and advocating for customer needs within the company.

Join the SDK & Extensibility squad to build a TypeScript-first full‑stack platform: SDKs, custom objects, extension marketplace, and an AI-native extension builder. Develop serverless microservices, GraphQL APIs, sandboxed execution, and extensibility primitives; collaborate with product, design, and other squads to deliver safe, discoverable, and multi-tenant extensions.

The Workflow Solutions Engineer designs and implements scalable telecom network solutions, collaborates with internal teams, and provides technical oversight during implementations.

The Workflow Automation Engineer will implement telecom provisioning workflows, collaborate with the solutions team, and optimize automation processes while ensuring customer satisfaction and support.

As a Senior Full-Stack Developer at gaiia, you will architect, develop, and manage critical systems in a serverless environment, collaborating on core modules related to customer management.

The Data Migration Specialist will manage end-to-end data migrations, ensuring data quality and effective communication with clients and internal teams while resolving challenges.

Lead end-to-end customer data migrations onto gaiia: discover legacy systems, design migration strategy, extract/transform/load data, validate and reconcile, run cutovers, and stabilize post-go-live while building repeatable processes and influencing migration tooling.

Own technical execution of customer data migrations: explore source systems, export data, author declarative version-controlled mappings, transform and validate data, run end-to-end migrations on internal platform, build reusable templates/validation, troubleshoot discrepancies, and document mapping and transformation logic for auditable production cutovers.

Join the Platform squad to build and maintain a Typescript-based serverless microservices platform on AWS. Improve cloud availability, security, CI/CD, public APIs, data pipelines, internal DevOps libraries, and developer tooling while collaborating across product and engineering teams.

Join the Billing squad to design and build a flexible billing engine, payment/tax integrations, rating and charging infrastructure, GraphQL APIs, and user interfaces within a serverless TypeScript microservices stack. Collaborate with product, QA, and design to deliver production-grade solutions for communications service providers.

Lead product and customer marketing: create thought leadership and demand-generating content, produce customer case studies, run webinars, own positioning/messaging and GTM for launches, manage PR and content distribution, and enable Sales with assets and onboarding.