Jobs at FYUL

Own and raise embroidery and digitization quality standards across partners. Define acceptance criteria, build QA metrics and scorecards, run partner capability reviews, create SOPs and technical briefs, drive production and digitization improvements, collaborate cross-functionally, and travel to production sites to enforce and improve embroidery outcomes.

Identify and qualify outbound and inbound prospects, manage leads through the sales pipeline, set appointments, collaborate with Sales Operations to improve lead-generation processes, and report on sales activities and results.

Lead and grow an IT Automation Engineering team to design, build, and maintain internal automations, integrations, and business applications. Architect solutions, enforce engineering standards, apply DevOps/SRE practices, stay hands-on with coding and reviews, and partner with security and business teams to deliver predictable, measurable outcomes.

Lead site and network-wide quality audits, monitor metrics, investigate production defects and customer complaints, run root cause analyses, manage escalations, coordinate corrective actions, and collaborate with Production, R&D, and Engineering to maintain and improve print-on-demand quality standards.

Manage a portfolio of enterprise e-commerce accounts to drive revenue and retention. Develop strategic account plans, forecast contracts, lead account strategists, perform consultative selling, analyze performance data, run account reviews, and collaborate cross-functionally to expand client relationships.

Lead and optimize a 3D design production organization to improve efficiency, adopt practical AI and automation tools, manage capacity and resources, mentor three team leads, and align visual asset output with e-commerce merchant conversion goals to reduce reprints and increase ROI.

Design, standardize, and automate global HR processes across the employee lifecycle. Map journeys, eliminate friction, create SOPs, track metrics, and deploy AI tools and custom agents (Claude, Gemini, Apps Script, workflow platforms) to improve service delivery while ensuring AI safety, data privacy, and internal upskilling.

Manage B2B outbound sales for North America: build pipeline with Sales Development, qualify and guide prospects through the buying process, collaborate cross-functionally to meet customer needs, and achieve quarterly sales targets while forecasting trends.

Manage end-to-end pricing operations, ensure accurate and timely price shipments, propose and implement strategic pricing improvements, identify and lead automation initiatives (including AI-assisted), perform deep price-related analyses to drive profitability, and build dashboards and reports to surface pricing and margin insights.

Manage and improve pricing operations by ensuring accurate, timely price shipments, automating pricing workflows (with AI where possible), performing in-depth pricing analyses, and building dashboards and models to surface pricing performance and profitability insights. Collaborate cross-functionally to propose and implement strategic pricing improvements.

Lead US market assortment strategy for a global print-on-demand platform. Analyze multi-channel demand signals, source and onboard vendors, set category KPIs, optimize pricing and positioning, and partner cross-functionally to scale product assortment for SMB and enterprise customers.

Senior individual-contributor owning strategy, roadmap, and measurable outcomes for a company-wide Data Platform. Drive discovery, prioritize investments across governance, self-service, AI enablement, and data quality; align senior stakeholders, define KPIs, ensure adoption, and coach product teams to raise platform product maturity.

Execute product onboarding workflows and catalog data entry, ensuring accurate, timely product launches. Collaborate cross-functionally to resolve blockers, maintain onboarding documentation, track progress, compile status reports, and suggest workflow improvements.

Lead design, development, and implementation of reporting and analytics. Manage data warehouse, reporting infrastructure, dashboards, and audits for financial data accuracy. Guide team on BI best practices, support and upgrade reports, and oversee projects to scale high-performance reporting in an eCommerce environment.

Serve as the primary legal partner for Product, Engineering and Growth teams, advising on product lifecycle legal issues (notably AI features, integrations, and storefronts), drafting product contracts and terms, ensuring cross-jurisdictional compliance, establishing scalable legal processes, and collaborating with stakeholders to surface and mitigate legal risk early.

Lead architecture and operation of cloud infrastructure and Kubernetes (EKS). Drive large-scale automation with Terraform and GitOps, improve reliability and observability (Grafana/Prometheus/Loki/Tempo), participate in on-call incident response, enforce security and cost-optimization practices, and mentor mid-level SREs while partnering with product teams.

Design, build, and operate scalable, cloud-native backend services and data pipelines. Own end-to-end technical initiatives, improve reliability and observability, implement automated testing and CI/CD, and collaborate with Product and Design. Mentor engineers, drive engineering standards, and make trade-offs to maximize customer and business impact.