Teams at Fullpath

Supports Customer Success Managers by executing and optimizing paid digital advertising campaigns for automotive retail customers. Responsibilities include campaign creation, ad copy, budget updates, pacing, performance analysis, troubleshooting, client onboarding, dashboard training, and optimization recommendations. The role monitors campaign metrics, identifies trends, improves conversions and ROI, and communicates insights to customers and internal teams. This is a remote, part-time, six-month contract requiring 30 hours per week.

Supports Customer Success Managers by executing and optimizing digital advertising campaigns for mid-market automotive customers. Responsibilities include campaign creation, ad copy and budget updates, pacing monitoring, performance analysis, troubleshooting, client onboarding, dashboard training, and providing optimization recommendations. The role uses Google Ads, Facebook Manager, GA4, proprietary ad technology, and analytics to improve campaign conversions and ROI.

Provide Tier 1 technical support for SaaS customers through phone, email, and chat. Troubleshoot and prioritize tickets, manage outages, coordinate escalations with engineering and product teams, and maintain customer communication. The role also involves improving processes, developing technical documentation, monitoring account issues, and supporting global queue operations using CRM, monitoring, API testing, SQL, scripting, and browser diagnostic tools.