Jobs at Fullbay

Handle high volume inbound customer calls, troubleshoot account issues, generate sales leads, meet sales and call quotas, document interactions, resolve complaints, and maintain high customer satisfaction following company procedures.

Owns end-to-end revenue enablement programs for Sales, Customer Success, and other customer-facing teams. Responsibilities include stakeholder discovery, learning strategy, project planning, content development, live training delivery, onboarding and ramp program ownership, and performance measurement. The role manages multiple concurrent initiatives, maintains project plans, creates training materials, uses data to improve programs, and applies AI tools such as Claude to accelerate content development, planning, and analysis.

Owns revenue operations forecasting, commission modeling, pipeline analysis, dashboards, and recurring GTM reporting. Maintains Salesforce reporting infrastructure and account data quality, validates operational metrics, analyzes pipeline trends, and delivers actionable recommendations to leadership. Partners on account scoring methodology and uses AI tools to accelerate analytical workflows.

Assists senior engineers with software design, architecture, API development, front-end and back-end changes, coding, testing, bug resolution, and code reviews. Participates in project estimation and design collaboration while learning company frameworks and cloud infrastructure. The role requires adherence to coding standards, performance considerations, confidentiality, and compliance requirements.

Manage a pooled portfolio of small-to-mid customers to drive adoption and retention. Monitor health signals, execute targeted outreach and re-engagement strategies, run virtual group engagements, design lifecycle campaigns, document interactions in CRM/CS tools, escalate complex issues, and provide consultative support to improve customer outcomes and reduce churn.

Lead Fullbay Payments product strategy and roadmap, owning KPIs like payment volume, activation, attach rate, and monetization. Translate strategy into requirements and outcomes, manage integrations with partners (e.g., Stripe), reduce workflow friction across AR/AP, and collaborate cross-functionally with engineering, sales, and operations. Support go-to-market, conduct discovery and user research, prioritize work that moves KPIs, and enable adoption of payment methods and adjacent fintech products.

Drive net-new pipeline via high-volume outbound (cold calls, email, social) into mid-market and enterprise heavy-duty repair shops. Book qualified meetings, hit activity and SQL targets, research and personalize outreach, manage cadences in Salesforce, qualify leads for AEs, iterate on talk tracks, and continuously improve via coaching and data.

Lead individual contributor responsible for qualifying inbound leads, scheduling demos, managing follow-up in Salesforce, and maintaining outreach cadences. Serves as a player-coach: mentors peers, supports onboarding, monitors SLA adherence, co-leads team huddles, and partners with RevOps and AEs to ensure pipeline consistency and handoffs. Targets include daily dials and monthly qualified demos while refining playbooks and modeling best practices.

Own day-to-day execution and optimization of paid media campaigns across search, social, and emerging channels. Manage budgets, develop strategies, run A/B tests and CRO, track KPIs tied to MQLs and revenue, launch new campaigns, and collaborate with cross-functional teams to drive qualified pipeline for a B2B SaaS product.

Lead architecture and delivery of scalable, distributed SaaS systems, drive cross-organizational technical standards, prototype new technologies, ensure production excellence, mentor engineers, and influence strategic engineering decisions.