Jobs at Fullbay

Manage a pooled portfolio of small-to-mid customers to drive adoption and retention. Monitor health signals, execute targeted outreach and re-engagement strategies, run virtual group engagements, design lifecycle campaigns, document interactions in CRM/CS tools, escalate complex issues, and provide consultative support to improve customer outcomes and reduce churn.

Design, build, and maintain observability infrastructure, developer tooling, and AI-assisted anomaly detection across a 100% AWS microservices platform. Define instrumentation standards, Terraform modules, SLIs/SLOs, and FinOps dashboards; integrate observability into the internal developer platform and drive operational readiness and cost visibility for engineering teams.

Design, develop, and execute manual and automated tests; create test plans; maintain automation; track and resolve defects; validate releases and production; perform API and data validation; support test environments; collaborate with Product and Development; and grow technical QA and automation skills through mentorship.

Build and run Fullbay's account-based outbound marketing: define target accounts, design multi-channel campaigns (email, LinkedIn, direct mail, phone), coordinate field event blitzes and partner plays, activate content and data assets, align with Sales/RevOps, measure pipeline attribution, and use AI tools to scale personalization and workflows.

Drive net-new pipeline via high-volume outbound (cold calls, email, social) into mid-market and enterprise heavy-duty repair shops. Book qualified meetings, hit activity and SQL targets, research and personalize outreach, manage cadences in Salesforce, qualify leads for AEs, iterate on talk tracks, and continuously improve via coaching and data.

Lead individual contributor responsible for qualifying inbound leads, scheduling demos, managing follow-up in Salesforce, and maintaining outreach cadences. Serves as a player-coach: mentors peers, supports onboarding, monitors SLA adherence, co-leads team huddles, and partners with RevOps and AEs to ensure pipeline consistency and handoffs. Targets include daily dials and monthly qualified demos while refining playbooks and modeling best practices.

Support creation, formatting, and maintenance of customer-facing and enablement content (one-pagers, battlecards, training materials). Repurpose and organize existing content, manage content libraries and internal communications, and use AI tools to accelerate drafting and formatting. Perform content management and administrative tasks, ensure accuracy and compliance, and assist cross-functional teams as needed.

Handle high volume inbound customer calls, troubleshoot account issues, generate sales leads, meet sales and call quotas, document interactions, resolve complaints, and maintain high customer satisfaction following company procedures.

The Director of Revenue Operations leads the optimization of processes across marketing, sales, and customer success to drive revenue growth. Responsibilities include implementing systems, ensuring team alignment, enhancing performance through automation, and providing insights for decision-making.