Teams at Fullbay

Handle high volume inbound customer calls, troubleshoot account issues, generate sales leads, meet sales and call quotas, document interactions, resolve complaints, and maintain high customer satisfaction following company procedures.

The Principal Software Engineer leads innovation and technical direction for Fullbay's SaaS platform, focusing on scalable systems, mentoring, and cross-organizational impact, while improving software development practices.

Own and optimize the end-to-end payments lifecycle (onboarding, activation, processing, expansion). Design cross-functional workflows, identify root causes of operational issues, coordinate with Product/Engineering/Revenue and partners like Stripe, and drive durable fixes. Monitor operational metrics (time-to-activation, declines, failure trends), enable revenue teams, and continuously improve payments reliability and scalability.