Jobs at FULL Creative

Evaluate customer interactions through manual and AI-assisted QA workflows, validate AI-generated scores, identify quality risks, analyze datasets, and monitor contact center performance dashboards. The role escalates critical concerns, supports calibration and coaching recommendations, improves scorecards and evaluation frameworks, and collaborates with QA, Operations, Product, and Engineering teams to advance AI-first quality assurance.

Support international SaaS clients by resolving issues, managing relationships, facilitating onboarding, increasing product adoption, monitoring usage, and coordinating solutions with internal product and billing teams. The role involves inbound and outbound communication, technical support, documentation, proactive problem-solving, and delivering an excellent customer experience. Candidates must work night shifts and attend the office for one week twice yearly.

Leads global customer support operations, managing Leads and 30+ team members across US, Canada, and UK regions. Owns SLAs, backlog, productivity, resolution quality, queue management, hiring, onboarding, capacity planning, and performance management. Analyzes support data, drives process improvements and automation, handles escalations, and partners with Product, Billing, and Development teams. Requires night-shift availability, Chennai location, and regular office attendance.

Build and maintain end-to-end frontend and backend product features using React, Redux, Java, and Spring. Deploy and monitor cloud-native services on Google Cloud Platform, work with NoSQL databases, use AI-assisted development tools, and contribute to Git-based CI/CD workflows. Responsibilities include writing tested and maintainable code, debugging production services, collaborating with engineers and stakeholders, participating in code reviews, and improving code quality through static analysis.

Build and scale Python cloud services and React TypeScript micro-frontends for telephony and messaging products. Responsibilities include REST APIs, asynchronous workflows, third-party integrations, container migration to Cloud Run, automated testing, production debugging, observability, code reviews, documentation, and feature ownership from design through release. The role also involves AI-assisted development, collaboration across teams, scrum participation, and mentoring junior engineers.

Leads SaaS customer support and revenue operations, managing multichannel support performance, customer satisfaction, resolution metrics, sales conversions, upgrades, add-ons, and retention opportunities. Coaches and performance-manages teams, develops support and sales processes, analyzes customer and operational data, and partners with Product and Marketing to improve customer journeys. Requires global customer coverage, night-shift availability, and office work in Chennai.

Troubleshoot and replicate SaaS product issues, resolve customer queries, document tickets, and collaborate with internal teams to improve the product. The role requires strong technical aptitude, customer service, attention to detail, interpersonal and problem-solving skills, KPI achievement, flexibility for 24/7 work, and readiness for video calls in a suitable remote workspace.

Own paid search, display, and social marketing across multiple brands, managing six-figure monthly budgets and optimizing acquisition efficiency. Lead CRO experimentation, landing page improvements, reporting, forecasting, competitor analysis, and creative quality control. Manage and develop a pod of Performance Marketing Analysts, collaborate across global teams and functions, oversee agencies and vendors, and translate marketing data into actionable recommendations that improve revenue, customer experience, and brand consistency.

Owns the marketing technology platform, including the CMS, website, content publishing, campaign infrastructure, and delivery backlog. Translates marketing priorities into clear engineering-ready tickets, sequences releases, manages trade-offs, and measures performance. Partners with marketing, product, design, engineering, content, and analytics teams to ship campaigns, landing pages, SEO improvements, and growth experiments. Requires strong product ownership, SaaS, marketing analytics, SEO, A/B testing, and CMS experience.

Owns backend and system architecture across multiple teams and services, defining technical direction, architectural standards, scalability strategies, and cloud-native designs. Serves as the final technical authority for system design, reviews HLD and LLD documents, evaluates platforms and tools, and ensures security, observability, CI/CD, and DevOps best practices. Collaborates with product, QA, DevOps, and other stakeholders to translate business requirements into reliable, scalable technical solutions.

Manage international client accounts for a SaaS company, serving as the liaison between clients and internal teams. Resolve account, billing, and service issues through phone, email, and chat; identify client needs; maintain strong relationships; and improve satisfaction, retention, engagement, and call-handling effectiveness through KPI-focused collaboration.