Teams at FULL Creative

Evaluate customer interactions through manual and AI-assisted QA workflows, validate AI-generated scores, identify quality risks, analyze datasets, and monitor contact center performance dashboards. The role escalates critical concerns, supports calibration and coaching recommendations, improves scorecards and evaluation frameworks, and collaborates with QA, Operations, Product, and Engineering teams to advance AI-first quality assurance.

Leads global customer support operations, managing Leads and 30+ team members across US, Canada, and UK regions. Owns SLAs, backlog, productivity, resolution quality, queue management, hiring, onboarding, capacity planning, and performance management. Analyzes support data, drives process improvements and automation, handles escalations, and partners with Product, Billing, and Development teams. Requires night-shift availability, Chennai location, and regular office attendance.

Build and maintain end-to-end frontend and backend product features using React, Redux, Java, and Spring. Deploy and monitor cloud-native services on Google Cloud Platform, work with NoSQL databases, use AI-assisted development tools, and contribute to Git-based CI/CD workflows. Responsibilities include writing tested and maintainable code, debugging production services, collaborating with engineers and stakeholders, participating in code reviews, and improving code quality through static analysis.