Teams at FULL Creative

Handle customer queries primarily through web chat, educate customers on products and services, manage escalations and calls, meet team KPIs, personalize conversations, and support a positive customer experience. The role requires multitasking across multiple conversations, strong communication and typing skills, attention to detail, analytical ability, and flexibility for rotational night shifts in a hybrid office model.

Own Setmore’s content strategy and hands-on execution across websites, blogs, product pages, customer stories, and feature launches. Write, edit, and optimize content for search rankings, traffic, conversions, and signups. Build content clusters, internal linking strategies, and content briefs while collaborating with Product, Design, Engineering, SEO, and Leadership. Measure performance through Search Console, GA4, and analytics tools, using AI responsibly to improve production quality.

Leads global customer support operations, managing Leads and 30+ team members across US, Canada, and UK regions. Owns SLAs, backlog, productivity, resolution quality, queue management, hiring, onboarding, capacity planning, and performance management. Analyzes support data, drives process improvements and automation, handles escalations, and partners with Product, Billing, and Development teams. Requires night-shift availability, Chennai location, and regular office attendance.