Jobs at Frontline Performance Group

Support Customer Success Consultants serving European hospitality clients. Responsibilities include managing customer relationships, conducting platform training, driving adoption and retention, troubleshooting data issues, maintaining account information, reconciling invoices, and identifying engagement opportunities. The role requires hotel management experience, multilingual communication, and residence in Dubai, with occasional travel up to 20%. Successful associates may progress into Customer Success Consultant roles.

Manage a portfolio of hospitality properties as a performance and profit advisor. Build relationships with hotel leaders and program champions, analyze IN-Gauge data, drive platform adoption, lead business reviews, identify churn risks and expansion opportunities, and recommend actions to improve frontline execution, revenue, retention, and customer value. The role requires hands-on hotel operations experience, strong communication and analytical skills, commercial understanding, and travel up to 20%.