Teams at Franklin Heights Nursing and Rehabilitation

Provides front-desk and administrative support by answering and routing calls, taking messages, managing office supplies and equipment, distributing mail and packages, processing outgoing deliveries, maintaining personnel and I-9 files, and assisting with general clerical tasks.

Supports long-term care facility financial and administrative operations, including accounts receivable, billing, insurance claims, resident trust funds, daily deposits, admissions financial verification, census updates, and payer changes. The role communicates with residents, families, staff, and external stakeholders; assists with training and office coverage; maintains documentation; and ensures compliance with collection policies, resident rights, and safety procedures.