Jobs at Foundant Technologies

Leads hands-on development of production software while owning application and service architecture. Diagnoses systemic issues across components, coordinates integration efforts, and improves reliability, performance, and incident response. Builds scalable full-stack SaaS applications using Java, Spring Boot, TypeScript, Node.js, and React. Applies AI-assisted development tools, mentors engineers through influence, and makes technical decisions that balance maintainability, business needs, and client impact.

Leads SmartSimple’s end-to-end client experience across Professional Services, Support, and Client Success. Owns delivery quality, consultative implementation methodology, partner capacity, pricing, service packaging, enterprise deal support, and support model design. Builds and aligns client-facing functions, develops Client Success leadership, and modernizes implementation through AI-assisted and low-code tooling while maintaining high-quality outcomes for complex enterprise clients.

Own and prioritize the GivingData product backlog for agile scrum teams, refine user stories, manage escalations, and partner with engineering, design, product, and client-facing teams. Lead roadmap planning, client discovery, release enablement, and post-release evaluation. Use AI tools to improve product workflows, synthesize feedback, prototype solutions, and support data-backed business cases for product decisions.

Own demand generation for government, public sector, and emerging-market segments. Build integrated campaigns, ABM programs, target-account lists, and new marketing processes to generate qualified leads and pipeline. Partner with Sales, RevOps, Content, Product Marketing, and Events on messaging, lead scoring, events, and conversion handoffs. Track attribution, funnel performance, pipeline efficiency, and revenue results while testing new channels and optimizing strategy.

Lead Foundant’s client community strategy through events, peer learning, advisory groups, digital communities, advocacy programs, communications, and industry partnerships. Build meaningful client and sector relationships, coordinate cross-functional engagement, measure community and business impact, and use client insights and data to guide priorities and continuous improvement.

Provides technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configuration, workflow, reporting, integration, and data issues, documenting resolutions, escalating complex cases, testing fixes, and helping clients adopt platform features. Maintains ticket quality, meets support KPIs, collaborates across teams, contributes to process improvement, and delivers client training and communication. The role is remote-first with occasional travel of less than 10%.

Leads Foundant’s proposal and capture function, managing proposal professionals, owning end-to-end bid responses, and improving opportunity qualification and submission quality. The role establishes procurement sourcing and go/no-go processes, coordinates cross-functional contributors, modernizes workflows with AI, measures performance, and develops scalable team capacity. It also requires strong writing, public-sector procurement expertise, deadline management, and coaching across remote teams.

Own complex technical support escalations for SmartSimple, serving as the bridge between Support and Engineering. Reproduce issues, analyze logs and configurations, document root causes, create prioritized Jira tickets, and track fixes through deployment and client confirmation. Use SQL, APIs, monitoring tools, and browser diagnostics to resolve issues. Identify recurring defects, maintain known issues and knowledge resources, improve escalation quality, and mentor support staff.

Build interactive prototypes and run rapid user experiments across the full stack, including frontend, backend, and APIs. Shape product direction through hypothesis-driven development, user curiosity, fast iteration, and evidence-based decisions. The role requires broad engineering skills, comfort with ambiguity, and effective use of AI-assisted development tools such as Copilot, Cursor, or Claude.

Leads end-to-end cloud operations for a multi-region SaaS portfolio, overseeing availability, incident management, root cause analysis, configuration and change management, monitoring, performance, and infrastructure costs. Builds and develops a team of system administrators and SREs while partnering with Development, Security, and Support to improve operational readiness and reliability across AWS and Azure environments.

Owns product management across Foundant’s multi-product SaaS portfolio, leading Product Management, Product Ownership, and Product Design teams. Develops portfolio strategy, organizational processes, tooling, metrics, and operating maturity while partnering with executive, engineering, sales, marketing, and customer success leaders. Makes investment and prioritization decisions across international markets, strengthens product leadership capabilities, and guides organizational change.

Own Foundant’s UK and EU marketing presence, pipeline, and audience growth. Responsibilities include building contact lists, developing sector partnerships, organizing in-person events, creating and localizing demand-generation content, managing freelance writers, growing LinkedIn reach, supporting website and search visibility, and reporting campaign performance. The role requires autonomous execution across marketing, events, partnerships, editorial, SEO, and regional market development, primarily focused on the UK with expansion into Europe.

Own product positioning, go-to-market launches, sales enablement, competitor analysis, and client expansion campaigns across a complex B2B SaaS portfolio. Develop messaging and content, partner with Product, Sales, Client Success, and Demand Generation, and measure campaign performance to increase upgrades, expansions, renewals, and revenue.

Supports business development pipeline growth through prospect research, targeted list building, inbound lead routing, outbound email and call outreach, CRM maintenance, data cleanup, campaign support, and sales reporting. The intern works with BDRs and Account Executives to qualify leads, prepare outreach materials, analyze market and prospect data, and learn B2B SaaS sales processes using tools such as Salesforce, ZoomInfo, Claude, and Gong.

Provides frontline technical support to EMEA clients through chat, phone, and email. Resolves tickets, troubleshoots complex issues, supports implementations, monitors service-level breaches, and coordinates escalations and warm handoffs. The role also delivers product training, documents client interactions, collaborates with global support teams, and contributes to continuous process improvement across Foundant’s client experience organization.

Leads recruiting and team member lifecycle strategy from sourcing through onboarding, early tenure, and offboarding. Manages and develops a recruiting and team experience team, builds proactive sourcing programs, partners strategically with hiring managers, and improves hiring outcomes using metrics such as time-to-fill, time-to-hire, offer acceptance, retention, and onboarding satisfaction.

Manage SaaS client relationships and own the renewal process from end to end. Identify upsell and cross-sell opportunities, monitor engagement and satisfaction metrics, assess churn risk, develop account plans, and partner with Customer Success to improve client outcomes. The role requires strategic advising, cross-functional collaboration, CRM proficiency, and familiarity with philanthropic or nonprofit-sector software solutions.

Provides client support by answering questions, troubleshooting software issues, escalating bugs, and communicating professionally through phone, chat, and email. The intern will develop product knowledge, problem-solving skills, and understanding of the philanthropic technology sector while collaborating with an early-career support team. The role requires current enrollment, 20 or more weekly hours, and a commitment of at least nine months.

Provide technical support for SmartSimple SaaS customers by triaging tickets, troubleshooting configuration, workflow, reporting, database, and integration issues, and escalating complex problems. Maintain ticket documentation, test engineering fixes, support feature adoption, and deliver client training. Collaborate with internal teams, contribute to process improvements, and meet ticket volume, response time, and customer satisfaction KPIs. The remote role may require less than 10% travel.

Provide technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configurations, workflows, reports, integrations, and data issues. Document resolutions, escalate complex problems, test engineering fixes, support feature adoption, and train clients. The role requires clear communication, ticket management, KPI performance, cross-functional collaboration, and continuous process improvement. Occasional travel may be required.