Jobs at Foundant Technologies

Leads end-to-end cloud operations for a multi-region SaaS portfolio, overseeing availability, incident management, root cause analysis, configuration and change management, monitoring, performance, and infrastructure costs. Builds and develops a team of system administrators and SREs while partnering with Development, Security, and Support to improve operational readiness and reliability across AWS and Azure environments.

Owns product management across Foundant’s multi-product SaaS portfolio, leading Product Management, Product Ownership, and Product Design teams. Develops portfolio strategy, organizational processes, tooling, metrics, and operating maturity while partnering with executive, engineering, sales, marketing, and customer success leaders. Makes investment and prioritization decisions across international markets, strengthens product leadership capabilities, and guides organizational change.

Own Foundant’s UK and EU marketing presence, pipeline, and audience growth. Responsibilities include building contact lists, developing sector partnerships, organizing in-person events, creating and localizing demand-generation content, managing freelance writers, growing LinkedIn reach, supporting website and search visibility, and reporting campaign performance. The role requires autonomous execution across marketing, events, partnerships, editorial, SEO, and regional market development, primarily focused on the UK with expansion into Europe.

Own product positioning, go-to-market launches, sales enablement, competitor analysis, and client expansion campaigns across a complex B2B SaaS portfolio. Develop messaging and content, partner with Product, Sales, Client Success, and Demand Generation, and measure campaign performance to increase upgrades, expansions, renewals, and revenue.

Supports business development pipeline growth through prospect research, targeted list building, inbound lead routing, outbound email and call outreach, CRM maintenance, data cleanup, campaign support, and sales reporting. The intern works with BDRs and Account Executives to qualify leads, prepare outreach materials, analyze market and prospect data, and learn B2B SaaS sales processes using tools such as Salesforce, ZoomInfo, Claude, and Gong.

Provides client support for fund accounting software through phone, chat, and email. Resolves product questions, prioritizes SLA breaches, escalates issues, coordinates handoffs, and collaborates across teams to improve client satisfaction. Maintains product expertise, supports training, contributes to process improvement, assists with client projects, and ensures consistent coverage. Requires at least one year of IT services or related customer service experience, CRM familiarity, accounting knowledge, strong communication, organization, and the ability to learn software quickly.

Provides frontline technical support to EMEA clients through chat, phone, and email. Resolves tickets, troubleshoots complex issues, supports implementations, monitors service-level breaches, and coordinates escalations and warm handoffs. The role also delivers product training, documents client interactions, collaborates with global support teams, and contributes to continuous process improvement across Foundant’s client experience organization.

Leads recruiting and team member lifecycle strategy from sourcing through onboarding, early tenure, and offboarding. Manages and develops a recruiting and team experience team, builds proactive sourcing programs, partners strategically with hiring managers, and improves hiring outcomes using metrics such as time-to-fill, time-to-hire, offer acceptance, retention, and onboarding satisfaction.

Manage SaaS client relationships and own the renewal process from end to end. Identify upsell and cross-sell opportunities, monitor engagement and satisfaction metrics, assess churn risk, develop account plans, and partner with Customer Success to improve client outcomes. The role requires strategic advising, cross-functional collaboration, CRM proficiency, and familiarity with philanthropic or nonprofit-sector software solutions.

Provides client support by answering questions, troubleshooting software issues, escalating bugs, and communicating professionally through phone, chat, and email. The intern will develop product knowledge, problem-solving skills, and understanding of the philanthropic technology sector while collaborating with an early-career support team. The role requires current enrollment, 20 or more weekly hours, and a commitment of at least nine months.

Own Foundant’s Australian marketing presence by growing the marketable contact list, generating pipeline, managing partnerships, running in-person and virtual events, and creating localized content. The role covers demand generation, product marketing, email, social media, website updates, SEO, AEO, paid search, case studies, and performance reporting. This autonomous position works closely with Australia-based sales leadership, the broader US marketing team, sector partners, freelancers, and Australian philanthropic organizations.

Provides technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configuration, workflow, reporting, integration, and data issues, documenting resolutions, escalating complex cases, testing fixes, and helping clients adopt platform features. Maintains ticket quality, meets support KPIs, collaborates across teams, contributes to process improvement, and delivers client training and communication. The role is remote-first with occasional travel of less than 10%.

Provide technical support for SmartSimple SaaS customers by triaging tickets, troubleshooting configuration, workflow, reporting, database, and integration issues, and escalating complex problems. Maintain ticket documentation, test engineering fixes, support feature adoption, and deliver client training. Collaborate with internal teams, contribute to process improvements, and meet ticket volume, response time, and customer satisfaction KPIs. The remote role may require less than 10% travel.

Provide technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configurations, workflows, reports, integrations, and data issues. Document resolutions, escalate complex problems, test engineering fixes, support feature adoption, and train clients. The role requires clear communication, ticket management, KPI performance, cross-functional collaboration, and continuous process improvement. Occasional travel may be required.

Own and evolve Foundant’s brand strategy, architecture, standards, and visual identity across client segments and product lines. Create campaigns, marketing assets, templates, web materials, sales collateral, product launches, events, and social content. Use AI creative tools, manage brand systems, direct photography and illustration, collaborate cross-functionally, and oversee freelancers or agencies when needed.

Directs the PMO and manages a project management team overseeing complex SaaS implementation portfolios. Responsibilities include portfolio governance, escalation management, delivery health reporting, resource and capacity planning, tooling integrity, process improvement, change request discipline, Agile transformation, and executive stakeholder communication. The role develops project managers, establishes scalable standards, and collaborates with Implementation, Sales, Customer Success, HR, and senior leadership to improve delivery consistency and client outcomes.

The Principal Software Engineer will embed with product teams to solve complex technical problems, deliver production code, and make application and service-level architectural decisions. The role owns shared services, reliability, performance, incident response, and cross-system issue diagnosis. It also leads solution design, mentors engineers through influence, supports multiple products and domains, and establishes effective standards for AI-assisted software development.

Foundant Technologies seeks passionate individuals for a general inquiry position to connect with potential team members and nurture talent.