Jobs at Foundant Technologies

Resolve complex technical support tickets for the SmartSimple platform, including configuration, data, integration, and workflow issues. Manage a ticket queue within SLA, document root causes and resolutions in Zendesk, communicate clearly with nonprofit clients, create knowledge base content, identify recurring issues, collaborate with implementation, product, and engineering teams, and mentor junior support staff.

Manage SaaS client relationships and own the renewal process from end to end. Identify upsell and cross-sell opportunities, monitor engagement and satisfaction metrics, assess churn risk, develop account plans, and partner with Customer Success to improve client outcomes. The role requires strategic advising, cross-functional collaboration, CRM proficiency, and familiarity with philanthropic or nonprofit-sector software solutions.

Lead and develop a team of Client Success Managers supporting enterprise SaaS accounts. Build scalable success frameworks, oversee adoption, retention, health scores, SLAs, escalations, renewals, and expansion opportunities. Partner with implementation providers, Product, Engineering, Sales, Account Management, and Professional Services to improve client outcomes and translate feedback into roadmap input. Coach team members, manage senior stakeholder relationships, and ensure contractual commitments are met.

Provides client support by answering questions, troubleshooting software issues, escalating bugs, and communicating professionally through phone, chat, and email. The intern will develop product knowledge, problem-solving skills, and understanding of the philanthropic technology sector while collaborating with an early-career support team. The role requires current enrollment, 20 or more weekly hours, and a commitment of at least nine months.

Own Foundant’s Australian marketing presence by growing the marketable contact list, generating pipeline, managing partnerships, running in-person and virtual events, and creating localized content. The role covers demand generation, product marketing, email, social media, website updates, SEO, AEO, paid search, case studies, and performance reporting. This autonomous position works closely with Australia-based sales leadership, the broader US marketing team, sector partners, freelancers, and Australian philanthropic organizations.

Provides technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configuration, workflow, reporting, integration, and data issues, documenting resolutions, escalating complex cases, testing fixes, and helping clients adopt platform features. Maintains ticket quality, meets support KPIs, collaborates across teams, contributes to process improvement, and delivers client training and communication. The role is remote-first with occasional travel of less than 10%.

Provide technical support for SmartSimple SaaS customers by triaging tickets, troubleshooting configuration, workflow, reporting, database, and integration issues, and escalating complex problems. Maintain ticket documentation, test engineering fixes, support feature adoption, and deliver client training. Collaborate with internal teams, contribute to process improvements, and meet ticket volume, response time, and customer satisfaction KPIs. The remote role may require less than 10% travel.

Provide technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configurations, workflows, reports, integrations, and data issues. Document resolutions, escalate complex problems, test engineering fixes, support feature adoption, and train clients. The role requires clear communication, ticket management, KPI performance, cross-functional collaboration, and continuous process improvement. Occasional travel may be required.

Own and evolve Foundant’s brand strategy, architecture, standards, and visual identity across client segments and product lines. Create campaigns, marketing assets, templates, web materials, sales collateral, product launches, events, and social content. Use AI creative tools, manage brand systems, direct photography and illustration, collaborate cross-functionally, and oversee freelancers or agencies when needed.

Leads end-to-end SaaS implementation projects for philanthropy and nonprofit customers, from discovery and planning through go-live and transition to support. Responsibilities include project scheduling, resource coordination, stakeholder communication, risk and scope management, solution validation, data migration, integrations, UAT, executive reporting, and cross-functional collaboration. The role also supports presales scoping and continuously improves implementation methodologies, templates, and playbooks.

Directs the PMO and manages a project management team overseeing complex SaaS implementation portfolios. Responsibilities include portfolio governance, escalation management, delivery health reporting, resource and capacity planning, tooling integrity, process improvement, change request discipline, Agile transformation, and executive stakeholder communication. The role develops project managers, establishes scalable standards, and collaborates with Implementation, Sales, Customer Success, HR, and senior leadership to improve delivery consistency and client outcomes.

Owns end-to-end cloud operations for a multi-region SaaS portfolio, ensuring availability, performance, reliability, and cost efficiency. Leads production availability incidents, triage, resolution, root cause analysis, configuration and change management, monitoring, and alerting. Builds and develops a team of system administrators and SREs while partnering with Development, Technical Security, and Support to improve operational readiness and accountability across AWS and Azure environments.

The Principal Software Engineer will embed with product teams to solve complex technical problems, deliver production code, and make application and service-level architectural decisions. The role owns shared services, reliability, performance, incident response, and cross-system issue diagnosis. It also leads solution design, mentors engineers through influence, supports multiple products and domains, and establishes effective standards for AI-assisted software development.

Foundant Technologies seeks passionate individuals for a general inquiry position to connect with potential team members and nurture talent.