Teams at Foundant Technologies

The Principal Software Engineer will embed with product teams to solve complex technical problems, deliver production code, and make application and service-level architectural decisions. The role owns shared services, reliability, performance, incident response, and cross-system issue diagnosis. It also leads solution design, mentors engineers through influence, supports multiple products and domains, and establishes effective standards for AI-assisted software development.

The Implementation Consultant will configure systems, troubleshoot issues, assist in quality assurance, and lead client functionality sessions while ensuring successful go-lives and integrated testing.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).