Jobs at Forward Air Corporation

Coordinates international air export shipments from booking through departure. Prepares export documentation, maintains shipment data in CargoWise, tracks milestones, communicates with carriers and customers, supports compliance, validates charges, and escalates discrepancies. The role requires accurate recordkeeping, customer communication, adherence to procedures, and support during high-volume periods or disruptions in a fully onsite environment.

Supervise daily warehouse, transportation, and logistics operations while leading frontline associates and ensuring safety, quality, productivity, inventory accuracy, and on-time service. Coordinate labor and workflows, enforce SOPs and compliance requirements, resolve operational issues, support training, and drive continuous improvement through Lean, Six Sigma, 5S, and Kaizen methodologies. The role operates fully onsite in a fast-paced, non-climate-controlled environment.

Leads the global procurement function and procurement transformation strategy, overseeing strategic sourcing, supplier governance, contract negotiations, category management, risk mitigation, cost optimization, and procurement technology. Also directs corporate real estate, including leasing, acquisitions, dispositions, facilities, and portfolio optimization. Partners with executive stakeholders, leads procurement and real estate teams, and drives sustainability, governance, performance metrics, and enterprise value creation.

Administers and optimizes IBM iSeries/AS400 environments, including operating systems, DB2/400 databases, hardware, security, performance, patching, backups, recovery, and disaster recovery. Provides technical support, troubleshoots infrastructure and application issues, automates administrative tasks, maintains documentation, supports integrations and migrations, and participates in on-call coverage. The role requires 7+ years of production IBM i administration and is fully on-site.

Supervise international ocean import and export operations, leading freight forwarding teams and overseeing FCL/LCL shipments from booking through delivery. Ensure customs, FMC, carrier, port, and documentation compliance; coordinate with carriers, brokers, drayage providers, and global offices; monitor operational KPIs, costs, service levels, and demurrage exposure; resolve escalations; support staffing and routing decisions; maintain customer relationships; and implement process improvements.

Coordinates international ocean export shipments, including bookings, container movements, vessel cut-offs, documentation, tracking, and billing validation. Maintains accurate shipment records in CargoWise and transportation management systems, communicates with carriers, customers, warehouses, and overseas agents, monitors schedules and compliance requirements, identifies risks or delays, and escalates issues. Provides customer status updates and supports operational coverage during peak periods.

Owns consolidated forecasting, budgeting, monthly performance reviews, variance analysis, Board reporting, and driver-based financial modeling. Partners with Finance, Accounting, and operational leaders across logistics segments to analyze P&L drivers, scenarios, capital expenditures, and working capital. Leads Anaplan planning implementation and enhances automated reporting using Excel, Tableau, Databricks, Power Query, and AI tools. Presents executive-ready insights and recommendations.

Leads and grows strategic LTL customer accounts, driving retention, profitability, service performance, and revenue expansion. Develops account growth plans, analyzes transportation and financial data, leads executive business reviews, manages escalations, supports negotiations and renewals, and coordinates cross-functional teams. Serves as a trusted transportation advisor while maintaining forecasts and account activity in Salesforce. Provides mentorship and leads onboarding, implementations, transitions, and continuous improvement initiatives.

Leads the core networking team and owns global enterprise network strategy, architecture, implementation, operations, modernization, security, and reliability. Oversees LAN/WAN, data center, cloud, wireless, internet, VPN, firewall, load-balancing, and communications environments. Serves as the senior escalation point for critical incidents, leads troubleshooting and root-cause analysis, manages vendors and strategic initiatives, develops standards and roadmaps, and drives automation, infrastructure as code, and continuous improvement.

Supports ocean import shipments from vessel arrival through inland delivery. Processes bills of lading and arrival notices, maintains shipment records in CargoWise, tracks customs clearance and delivery milestones, coordinates with carriers, brokers, drayage providers, warehouses, and internal teams, and escalates risks involving delays, documentation, demurrage, or detention. The role also validates charges, responds to customer inquiries, follows import regulations and SOPs, and supports peak-volume operations.

Serves as the first point of contact for visitors and employees while managing front desk operations and providing administrative support. Responsibilities include greeting visitors, handling correspondence and mail, maintaining office spaces, coordinating meetings and visitors, supporting onboarding, managing supplies and records, and liaising with vendors and building management. Requires professionalism, organization, sound judgment, confidentiality, strong communication, and proficiency with common office technologies in a fully onsite environment.

Leads FP&A for Ground business units, including budgeting, forecasting, financial modeling, reporting, variance analysis, KPI development, and executive decision support. Partners with business leadership on pricing, network changes, and investments. Oversees migration from spreadsheet-based planning to Databricks or Microsoft Fabric, automates reporting, leads planning-tool implementation, ensures financial controls, and manages a team of FP&A professionals.

Manages strategic 3PL customer accounts, serving as the primary relationship contact and driving satisfaction, retention, operational performance, profitability, and revenue growth. Responsibilities include conducting business reviews, analyzing performance and trends, identifying expansion opportunities, managing escalations, supporting renewals and negotiations, maintaining Salesforce records, and coordinating cross-functional solutions, onboarding, implementations, and service improvements.

Provide front-line customer service and administrative support for shipment processing, tracking, scheduling, documentation, and basic financial tasks. Serve as primary contact for customers, carriers, drivers, and internal teams to ensure timely freight movement, accurate records, billing support, and site assistance.

Advises business and HR leaders on talent strategy and develops programs covering performance management, engagement, retention, succession, professional development, onboarding, mentoring, and organizational design. Uses HR data to inform workforce planning and leadership decisions, supports annual reviews, partners on change initiatives, and manages timelines across global, matrixed client groups. The role is fully onsite and requires approximately 40% travel.

Develop and manage carrier relationships, source and negotiate transportation capacity, secure competitive rates, coordinate load coverage, dispatch carriers, and monitor freight execution. The role requires high-volume prospecting, carrier onboarding, pricing analysis, service issue resolution, accurate transportation system records, regulatory compliance, and collaboration with account management and operations teams to achieve revenue, margin, productivity, and customer service goals.

Leads complex enterprise sales efforts, owns strategic customer relationships, drives account expansion and revenue growth, and manages sophisticated discovery, proposals, pricing, negotiations, and deal structures. Coordinates cross-functional teams, maintains pipeline and forecasts, monitors market dynamics, represents the company in executive meetings, and mentors sales peers. The role is remote with travel for related meetings and events.

Leads complex enterprise sales efforts, strategic customer relationships, and revenue growth. Responsibilities include consultative discovery, solution proposals, account expansion, pricing and contract negotiations, forecasting, executive engagement, and cross-functional coordination. The role manages multi-site customers, supports retention and share-of-wallet growth, monitors competitive dynamics, and mentors sales peers. Success is measured through enterprise revenue growth, strategic account expansion, and customer lifetime value.

Manages strategic airline accounts by building relationships, improving retention, identifying revenue growth opportunities, and serving as a trusted advisor. Oversees account performance, reporting, QBRs, escalations, renewals, forecasting, CRM documentation, onboarding, and cross-functional initiatives. Develops transportation solutions aligned with airline cargo operations and supply chain needs while partnering with Sales, Operations, Pricing, and Customer Service to improve profitability and customer satisfaction.

Leads daily contract logistics operations across transportation, warehousing, and assigned value streams. Manages service delivery, safety, quality, productivity, workforce planning, costs, KPIs, and customer commitments. Oversees supervisors and frontline teams, drives continuous improvement and root-cause problem solving, supports budgeting and forecasting, and ensures compliance with operating procedures and regulations. The role is fully onsite, physically active, and may involve occasional travel.