Jobs at Forward Air Corporation

Provide front-line administrative and customer service support for shipment processing, tracking, scheduling, documentation, and billing. Act as central contact for customers, carriers, drivers, and internal teams; perform data entry, prepare shipping documents, assist with AR/AP and billing, maintain records, escalate issues, and support on-site terminal activities.

Lead regional safety efforts by ensuring FMCSA, DOT, OSHA compliance; develop and deliver safety programs and training; conduct inspections, audits, and accident investigations; analyze metrics and support terminal leadership to reduce risk and improve safety culture. Travel throughout the region and support operational needs.

Provide front-line customer service and administrative support for shipments: schedule pickups/deliveries, track and document shipments, prepare shipping paperwork, assist with billing/AR/AP, communicate with customers/carriers/drivers, support terminal activities and routine office tasks.

Handle inbound customer calls and emails about shipments, track and audit outbound freight, maintain logs and documentation (AS400), perform data entry and administrative tasks, prepare select export/in-bond paperwork, and ensure operational procedures and timely customer communication.

Lead design, implementation, and support of scalable, secure API-driven integrations across cloud platforms. Provide architectural direction, troubleshoot complex integration issues, mentor engineers, enforce standards, manage vendor relationships, and align integration strategy with business priorities while ensuring operational reliability.

Serve as strategic HR Business Partner to operational leaders, advising on workforce planning, org design, performance management, employee relations, talent and development, HRIS analytics, and compliance. Coordinate across HR COEs, deliver training, lead investigations, coach managers, and may lead a dispersed HR team. Requires full-time onsite presence and travel to support multi-site operations.

Provide white-glove, high-touch desktop and AV support for executive leadership including device setup, imaging, troubleshooting across Windows and mobile devices, conference room/AV systems, Microsoft 365 support, asset tracking, ticket documentation (ServiceNow preferred), and on-call executive support.

Provide front-line customer service and administrative support for shipment processing, tracking, scheduling, documentation, and billing. Serve as primary contact for customers, carriers, drivers, and internal teams; maintain records, prepare shipping documents, assist with AR/AP and billing, support site activities and process improvements.

Provide front-line customer service and administrative support for shipment processing, tracking, scheduling, documentation, and basic financial tasks (AR/AP/billing). Serve as primary contact for customers, carriers, drivers, and internal teams to ensure timely freight movement and accurate records in an on-site logistics terminal or branch.

Supervise and coordinate dock operations including loading/unloading, training and performance management of dockworkers and drivers, execute safe load plans, maintain facility and equipment, handle customer service issues, enforce hazardous materials handling and security procedures, dispatch line haul drivers, and assist with inspections and physical loading tasks.

Manage spot quotes, RFQs, bids, and tenders for international air, ocean, and intermodal freight. Negotiate rates with carriers, develop pricing solutions and rate maps, maintain pricing data in CargoWise, analyze market trends, prepare pricing proposals and reports, and collaborate with sales, procurement, and operations to ensure executable, competitive pricing.

Lead daily warehouse, distribution, and transportation operations; supervise frontline teams; enforce safety and SOPs; manage inventory, labor, and equipment; resolve operational issues; drive productivity and continuous improvement initiatives.

Coordinate ocean import shipments from vessel arrival through inland delivery. Process and review import documentation, maintain shipment records in CargoWise, track customs clearance and delivery milestones, communicate with carriers/brokers/drayage providers, identify and escalate risks, support billing validation, respond to customer inquiries, and assist during peak volumes or disruptions.

Drive enterprise revenue growth by developing new accounts and expanding existing relationships through consultative, solution-based selling. Analyze customer supply chains, propose customized solutions, coordinate cross-functional teams, manage pipeline and forecasting in CRM, and ensure customer adoption and retention. Measured on revenue, retention, and account expansion.

Support daily FTZ operations to ensure CBP compliance (19 CFR Part 146). Maintain FTZ records, process admissions (e214), monitor inventory, reconcile FTZ/ERP/WMS data, prepare for audits, generate compliance reports, coordinate with customs brokers, and support continuous improvement. On-the-job training provided.

Lead day-to-day multimodal transportation, warehouse, and contract logistics operations. Supervise frontline associates, drive productivity, safety, quality, and SOP adherence, resolve operational issues, support continuous improvement (Lean/Six Sigma/5S/Kaizen), and collaborate with cross-functional teams to meet customer commitments and operational targets.

Lead day-to-day international air import/export operations, supervise and develop freight coordinators, ensure compliance with IATA/TSA/customs, manage shipment lifecycle and KPIs, resolve escalations, coordinate carriers and brokers, and drive continuous improvement.

Manage global hazardous materials compliance and support via the Global Hazmat Desk. Provide regulatory guidance (DOT, IATA, IMDG, ADR), incident response, training, audits, recordkeeping, and cross-functional alignment to ensure safe shipment, handling, and disposal across air, ocean, ground, and warehouse operations.

Provide front-line customer service and administrative support for shipment processing, tracking, scheduling, documentation, and basic billing tasks. Act as primary contact for customers, carriers, drivers, and internal teams to ensure timely freight movement and accurate records. Support terminal activities, invoice preparation, and routine office tasks; escalate issues per procedures.

Support daily managed trade services including HTS classification, valuation checks, PGA documentation, post-entry corrections, and audit support. Ensure data accuracy and regulatory compliance, update systems and dashboards, assist clients and onboarding, contribute to process improvements, and participate in training on customs regulations.