Jobs at Forward Air Corporation

Coordinate air import shipments from pre-arrival through final delivery, manage import documentation and CargoWise data entry, track customs clearance and delivery milestones, liaise with carriers/brokers/trucking/warehouses, ensure compliance with U.S. import rules, validate duties/fees for billing, respond to customer inquiries, and support peak volume coverage.

Provides advanced customer service and operational coordination for complex shipments in transportation terminals and logistics sites. Oversees shipment scheduling, tracking, documentation, billing support, file management, and issue resolution. Coordinates with customers, carriers, drivers, dispatch, and internal teams to meet service commitments. Mentors support staff, identifies process improvements, and supports freight acceptance and specialized shipment requirements in an on-site environment.

Provides front-line customer service and administrative support for multimodal freight operations. Responsibilities include shipment tracking, scheduling pickups and deliveries, preparing shipping documents, communicating with customers, carriers, drivers, and internal teams, and supporting freight acceptance. The role also assists with accounts receivable, accounts payable, billing, file maintenance, data entry, issue escalation, and routine office administration in an on-site logistics environment.

Provides front-line customer service and administrative support for freight transportation operations. Responsibilities include shipment scheduling, tracking and tracing, documentation, customer and carrier communication, data entry, freight acceptance support, billing assistance, file maintenance, and issue escalation. The role supports timely freight movement across terminals, air/ocean branches, and logistics sites while maintaining accurate operational and financial records.

Provides customer service and administrative support for multimodal freight operations. Responsibilities include shipment scheduling, tracking and tracing, documentation, customer and carrier communication, data entry, freight acceptance support, billing assistance, and file maintenance. The role coordinates with drivers, warehouses, dispatch, and operations teams to resolve routine issues and ensure timely shipment movement. Training is provided in an on-site, team-oriented environment.

Provides front-line customer service and administrative support in a transportation or logistics setting. Responsibilities include shipment scheduling, tracking and tracing, customer and carrier communication, shipping documentation, data entry, freight acceptance support, billing assistance, file maintenance, and escalation of routine service issues. The role supports timely freight movement across logistics networks and requires on-site collaboration with customers, drivers, carriers, warehouses, and operations teams.

Provides front-line customer service and administrative support for multimodal freight operations. Coordinates shipment scheduling, tracking, documentation, customer and carrier communications, and routine issue escalation. Supports freight acceptance, driver assistance, accounts receivable, accounts payable, billing, filing, and office administration while helping ensure timely shipment movement and accurate updates.

Provides customer service and administrative support for freight transportation operations. Responsibilities include shipment tracking, scheduling, documentation, data entry, customer and carrier communication, freight acceptance support, billing assistance, file maintenance, and escalation of routine service issues. The role works on-site with customers, drivers, carriers, warehouses, dispatch, and internal operations teams to support timely shipment movement.

Provides front-line customer service and administrative support for freight shipments. Coordinates scheduling, shipment tracking, documentation, customer and carrier communications, freight acceptance, and routine billing, accounts receivable, and accounts payable tasks. Maintains shipment and financial records, escalates delays, supports terminal operations, and performs general office administration in a fully on-site logistics environment.

Leads daily multimodal transportation, warehouse, supply chain, and contract logistics operations. Oversees supervisors and frontline teams, service delivery, safety, quality, productivity, workforce planning, costs, and operational KPIs. Drives continuous improvement through Lean, Six Sigma, Kaizen, root-cause analysis, and performance reviews. Ensures regulatory compliance, develops employees, resolves escalations, and collaborates with engineering, maintenance, quality, transportation, account management, and site leadership. The role is fully on-site with an early 4 a.m. Monday–Friday schedule and occasional travel.

Supervise daily international ocean import and export operations, leading freight forwarding staff and overseeing FCL/LCL shipments from booking through delivery. Ensure customs, FMC, carrier, port, and documentation compliance; coordinate with carriers, brokers, drayage providers, and global teams. Monitor KPIs, control costs and demurrage, resolve customer and shipment escalations, improve processes, maintain system accuracy, and support staffing and workload planning.

Leads daily warehouse, transportation, and logistics operations while supervising frontline associates and coordinating work assignments. Ensures safe, accurate, timely handling and dispatch of freight, inventory, and equipment. Monitors productivity, labor, resources, quality, and compliance; resolves operational issues and customer escalations; supports audits, training, and performance management. Drives continuous improvement through Lean, Six Sigma, 5S, Kaizen, and related process optimization methodologies.

Coordinates domestic and international import and export freight across air, ocean, and ground transportation. Manages shipment records, documentation, customs coordination, scheduling, tracking, customer updates, cost entry, billing support, and exception escalation. Collaborates with carriers, warehouses, customs brokers, overseas agents, customers, and internal teams to ensure compliant, timely delivery and accurate operational records.

Provides front-line customer service and administrative support for freight shipments in a transportation terminal or logistics site. Responsibilities include shipment scheduling, tracking and tracing, documentation, customer and carrier communication, data entry, freight acceptance support, billing assistance, records maintenance, and escalation of routine service issues. The role is fully on-site and supports timely freight movement across multimodal logistics networks.

Serve as primary customer contact for day-to-day operations, onboarding, quoting, order execution, issue resolution, and billing follow-up. Coordinate across Sales, Operations, Supply Chain, and Finance, prepare pricing and reports, support renewals and forecasting, identify upsell opportunities, and maintain account documentation and process improvements to drive customer satisfaction and retention.

Lead and direct the global tax function, overseeing tax planning, compliance, ASC 740 reporting, risk management, and tax strategy. Provide guidance on M&A, integrations, restructurings, and complex transactions. Manage external advisors, tax audits, controls, and forecasting while partnering with finance, legal, and operations. Build and mentor a high-performing tax team and ensure timely, accurate filings across federal, state, local, and international jurisdictions.

Provide front-line customer service and administrative support for shipment processing, tracking, documentation, scheduling, and billing at a multimodal transportation terminal. Act as primary contact for customers, carriers, drivers, and internal teams; handle data entry, shipping documents, AR/AP tasks, and escalate routine issues to operations leadership.

Manages international air export shipments from booking through departure, including routing, carrier coordination, documentation, regulatory compliance, milestone tracking, customer communication, exception resolution, billing validation, and margin control. The role collaborates with airlines, overseas agents, trucking providers, warehouses, and internal teams while identifying process improvements and supporting less experienced staff. It is fully on-site, Monday through Friday, with travel for related meetings or events.

Supervise night-shift warehouse, distribution, and transportation activities; lead frontline teams to meet safety, quality, productivity, and customer service targets; manage inventory and material handling; enforce SOPs and regulatory compliance; drive continuous improvement (Lean/Six Sigma), resolve operational issues, support audits, and train/coaching staff.

Manage social media strategy, create platform-specific content, maintain editorial calendar, analyze performance, and handle community engagement. Plan and execute domestic trade shows, conferences, and vendor events including logistics, vendor coordination, promotional materials, and on-site execution. Support virtual/hybrid events, coordinate pre/post-event campaigns, measure ROI, and collaborate cross-functionally to drive brand awareness and lead generation.