Jobs at Forward Air Corporation

Develop and manage carrier relationships, source and negotiate transportation capacity, secure competitive rates, coordinate load coverage, dispatch carriers, and monitor freight execution. The role requires high-volume prospecting, carrier onboarding, pricing analysis, service issue resolution, accurate transportation system records, regulatory compliance, and collaboration with account management and operations teams to achieve revenue, margin, productivity, and customer service goals.

Leads complex enterprise sales efforts, owns strategic customer relationships, drives account expansion and revenue growth, and manages sophisticated discovery, proposals, pricing, negotiations, and deal structures. Coordinates cross-functional teams, maintains pipeline and forecasts, monitors market dynamics, represents the company in executive meetings, and mentors sales peers. The role is remote with travel for related meetings and events.

Leads complex enterprise sales efforts, strategic customer relationships, and revenue growth. Responsibilities include consultative discovery, solution proposals, account expansion, pricing and contract negotiations, forecasting, executive engagement, and cross-functional coordination. The role manages multi-site customers, supports retention and share-of-wallet growth, monitors competitive dynamics, and mentors sales peers. Success is measured through enterprise revenue growth, strategic account expansion, and customer lifetime value.

Leads daily multimodal transportation, warehouse, supply chain, and contract logistics operations. Oversees supervisors and frontline teams, service delivery, safety, quality, productivity, staffing, cost control, and customer commitments. Uses KPIs, dashboards, root-cause analysis, and continuous-improvement methods to improve performance. Ensures regulatory compliance, supports budgeting and forecasting, develops employees, manages escalations, and partners with engineering, maintenance, quality, transportation, and customer-facing teams.

Provides front-line customer service and administrative support for freight transportation operations. Responsibilities include shipment tracking, scheduling pickups and deliveries, preparing shipping documents, coordinating with customers, carriers, drivers, and internal teams, supporting freight acceptance, and assisting with billing, accounts receivable, and accounts payable. Maintains accurate records, communicates shipment updates, escalates routine issues, and performs general office administration in a fully onsite environment.

Manages strategic airline accounts by building relationships, improving retention, identifying revenue growth opportunities, and serving as a trusted advisor. Oversees account performance, reporting, QBRs, escalations, renewals, forecasting, CRM documentation, onboarding, and cross-functional initiatives. Develops transportation solutions aligned with airline cargo operations and supply chain needs while partnering with Sales, Operations, Pricing, and Customer Service to improve profitability and customer satisfaction.

Manages and grows strategic airline accounts by serving as the primary customer contact, driving retention, satisfaction, profitability, and revenue expansion. Develops account plans, leads business reviews, analyzes performance and risks, identifies transportation growth opportunities, manages escalations, supports renewals and negotiations, and coordinates cross-functional teams. Maintains CRM records, forecasting, and pipeline visibility while supporting onboarding, implementations, RFPs, and service launches.

Leads full-cycle talent acquisition for operations, logistics, freight forwarding, and brokerage roles. Partners with hiring managers and HR leaders to develop recruiting strategies, source and assess candidates, manage interviews, deliver offers, and coordinate preboarding. Conducts market research, hiring events, and executive-level searches while maintaining candidate relationships, compliance, hiring KPIs, and positive candidate experiences.

Leads daily contract logistics operations across transportation, warehousing, and assigned value streams. Manages service delivery, safety, quality, productivity, workforce planning, costs, KPIs, and customer commitments. Oversees supervisors and frontline teams, drives continuous improvement and root-cause problem solving, supports budgeting and forecasting, and ensures compliance with operating procedures and regulations. The role is fully onsite, physically active, and may involve occasional travel.

Leads multimodal transportation terminal operations from inbound receipt through final delivery. Oversees safety, regulatory compliance, service quality, workforce planning, capacity, costs, P&L, capital expenditures, KPIs, and continuous improvement. Manages operational teams and coordinates with carriers, freight providers, customers, brokers, and regulatory authorities to ensure efficient freight movement and strong performance.

Provides administrative and reception support at a transportation or logistics site. Responsibilities include greeting visitors and drivers, answering inquiries, updating shipment records, reviewing documentation, coordinating appointments, maintaining files, preparing reports, processing mail, and supporting dispatch and operations teams. The role requires accurate data entry, professional communication, confidentiality, multitasking, and proficiency with office and logistics systems. Prior experience is helpful but not required, and training is provided.

Provides customer service and administrative support for freight transportation operations. Responsibilities include shipment scheduling, tracking and tracing, documentation, data entry, customer and carrier communication, billing support, file maintenance, and terminal assistance. The role helps coordinate pickups, deliveries, freight acceptance, driver support, and issue escalation while maintaining accurate operational and financial records in a fully onsite environment.

Manage social media strategy, create platform-specific content, maintain editorial calendar, analyze performance, and handle community engagement. Plan and execute domestic trade shows, conferences, and vendor events including logistics, vendor coordination, promotional materials, and on-site execution. Support virtual/hybrid events, coordinate pre/post-event campaigns, measure ROI, and collaborate cross-functionally to drive brand awareness and lead generation.

Provides front-line customer service and administrative support for freight logistics operations. Responsibilities include shipment tracking, scheduling pickups and deliveries, preparing shipping documents, updating records, communicating with customers, carriers, drivers, and internal teams, and assisting with billing, accounts receivable, and accounts payable. The role also supports freight acceptance, driver assistance, file management, office administration, and escalation of routine shipment issues.

Analyzes procurement spend, supplier performance, contracts, sourcing opportunities, budgets, and savings. Maintains procurement data integrity, dashboards, catalogs, and contract records while administering Oracle S2P workflows, approvals, access, and integrations. Partners with Finance, Legal, IT, Category Managers, and stakeholders on process improvements, automation, reporting, training, and technology adoption. Uses Power BI, Microsoft tools, and AI-enabled applications to improve procurement analytics and efficiency.

Leads regional workplace safety programs across transportation terminals, warehouses, and offices. Ensures OSHA, FMCSA, DOT, and other regulatory compliance; conducts inspections, audits, incident investigations, and root cause analyses; develops corrective actions and safety initiatives; delivers training; analyzes safety metrics; supports emergency preparedness and facility start-ups; and advises operational and corporate leadership on risk reduction and continuous improvement.

Oversee end-to-end operations at a contract logistics site, including safety, quality, service, financial performance, workforce planning, customer relationships, and regulatory compliance. Lead site supervisors and frontline teams, manage P&L, capacity, labor, capital expenditures, KPIs, and performance reviews. Drive continuous improvement using Lean, Six Sigma, data analysis, and structured problem-solving. Maintain customer-facing partnerships while developing employees, succession plans, and operational capabilities in a fully onsite environment with up to 30% travel.

Leads multimodal terminal operations, overseeing freight movement, safety, regulatory compliance, workforce planning, capacity, P&L, productivity, and service performance. Manages operational KPIs, capital expenditures, continuous improvement initiatives, employee relations, and transportation partnerships. Ensures compliance with DOT, OSHA, TSA, FMC, IATA, rail, and other regulations while coordinating carriers, brokers, forwarders, and internal teams.

Leads enterprise pricing, costing, and revenue strategy across LTL and domestic freight forwarding services. Oversees pricing governance, financial modeling, forecasting, margin optimization, technology modernization, market analysis, and regulatory compliance. Partners with Sales, Operations, Finance, and executive leadership on bids, renewals, pricing infrastructure, and profitable growth. Builds and develops the pricing organization, drives transformation initiatives, manages industry relationships, and presents pricing and cost performance to senior leaders.

Processes accounts payable, accounts receivable, billing, settlements, credit, collections, and related financial transactions. Reviews invoices and operational expenses, supports payment processing and reconciliations, resolves billing discrepancies, maintains records and audit files, monitors workflow queues, and assists with month-end accounting activities. Coordinates with terminals, operations, customers, vendors, and accounting teams while supporting reporting, system updates, testing, training, and process improvements.