Teams at Forward Air Corporation

Provides front-line customer service and administrative support in a transportation or logistics setting. Responsibilities include shipment scheduling, tracking and tracing, customer and carrier communication, shipping documentation, data entry, freight acceptance support, billing assistance, file maintenance, and escalation of routine service issues. The role supports timely freight movement across logistics networks and requires on-site collaboration with customers, drivers, carriers, warehouses, and operations teams.

Provides front-line customer service and administrative support for multimodal freight operations. Coordinates shipment scheduling, tracking, documentation, customer and carrier communications, and routine issue escalation. Supports freight acceptance, driver assistance, accounts receivable, accounts payable, billing, filing, and office administration while helping ensure timely shipment movement and accurate updates.

Provides customer service and administrative support for freight transportation operations. Responsibilities include shipment tracking, scheduling, documentation, data entry, customer and carrier communication, freight acceptance support, billing assistance, file maintenance, and escalation of routine service issues. The role works on-site with customers, drivers, carriers, warehouses, dispatch, and internal operations teams to support timely shipment movement.