Jobs at Forcepoint

Provides advanced technical support for Forcepoint cybersecurity products and integrations. Troubleshoots enterprise customer issues by analyzing logs, configurations, network traffic, memory dumps, and application behavior. Manages escalations, recommends solutions, documents cases, and meets service-level agreements. Mentors support engineers, delivers technical training, reviews documentation and product requirements, and serves as a subject matter expert. Uses AI tools to analyze incidents, research solutions, draft responses, and maintain knowledge-base content while validating results against technical standards.

Provides enterprise customers with technical support for Forcepoint cybersecurity products and integrations. Troubleshoots networking, operating systems, endpoint security, email, databases, logs, memory dumps, and application issues; manages escalations, documents cases, and recommends resolutions. The role also mentors support engineers, contributes to knowledge-base content, reviews technical documentation, delivers product training, and serves as a subject matter expert for product components and integrations.

Lead the modernization of a data security platform through high-fidelity UX and visual design. Create information architectures, data visualizations, workflows, design systems, component libraries, and Figma prototypes for complex security operations. Partner closely with product and frontend engineering throughout development, QA, and release. Conduct usability reviews, document design standards, support rapid iteration, and ensure consistent, polished user experiences for technical enterprise users.

Owns strategy, roadmap, and execution for Forcepoint’s Data Security Posture Management and AI Security products. The role translates customer and market needs into requirements, prioritizes features using data, partners with engineering and UX on delivery, and supports go-to-market efforts. Responsibilities include managing data discovery, classification, posture assessment, remediation workflows, competitive intelligence, customer feedback, PRDs, user stories, and adoption outcomes across cloud, SaaS, structured, and unstructured data environments.

Develop and maintain complex network security software on Linux using C/C++. Design solutions for emerging threats, troubleshoot escalated product issues, debug at the binary and kernel levels, and uphold architectural integrity. Provide technical leadership, mentor engineers, and guide software design, implementation, and debugging across distributed teams. The role requires strong expertise in operating systems, networking, secure coding, encryption, device drivers, and cybersecurity products.

Design, build, and maintain AI agents and automation pipelines using agentic frameworks and LLM APIs. Integrate agents with external tools and services, write well-tested backend code (Golang/Python), monitor and debug agent behavior in production, and collaborate with senior engineers to define and document agent workflows.

Sell and close Forcepoint cybersecurity solutions within an assigned territory, focusing on new business, cross-selling, upselling, and account growth. Responsibilities include prospecting, cold calling, managing customer and channel-partner relationships, conducting complex sales with minimal supervision, preparing forecasts, and recommending appropriate security solutions. The role requires strong sales performance, technical product knowledge, industry awareness, and experience in cybersecurity or high-tech sales.

Provide technical support to business customers by troubleshooting Forcepoint products and related systems. Respond to support cases within service-level agreements, gather logs and configuration details, reproduce issues, research solutions, and resolve or escalate cases. Prioritize work by severity, document customer interactions, identify proactive fixes, verify service entitlements, and contribute to technical knowledge sharing. The role requires diagnosing networking, operating system, cloud, security, and application issues across Windows, Linux, macOS, Azure, and AWS environments.

Lead cybersecurity pre-sales engagements in Pakistan by assessing customer needs, presenting and demonstrating solutions, developing proof-of-concepts, designing network security and DLP architectures, supporting RFPs, coordinating partners and product specialists, and advising technical and executive stakeholders.

Lead cybersecurity pre-sales engagements in Vietnam, partnering with sales, customers, resellers, and strategic partners. Assess customer environments and security needs, recommend solutions, deliver technical presentations and demonstrations, architect proof-of-concept deployments, support RFI/RFP responses, coordinate product specialists, and maintain demonstration labs. The role focuses on web security, CASB, ZTNA, DLP, SASE, NGFW, network security, and data protection solutions for enterprise customers.

The Commercial Account Manager will drive new business opportunities, manage existing accounts, and exceed sales quotas by collaborating with sales resources and utilizing CRM systems.