Teams at FNBTech, Inc.

Manage a large portfolio of digital and long-tail SMB customers through high-volume inbox and ticket queue management. Respond to client requests, troubleshoot issues, coordinate escalations, execute scaled engagement campaigns, support renewals and expansion, maintain accurate HubSpot records, and report on customer health and service metrics. The role emphasizes organization, task completion, fast communication, process adherence, and consistent customer support at scale.

Lead multiple client software implementations from planning through go-live. Responsibilities include project management, client relationship management, onboarding and training, technical configuration, cross-functional coordination, problem-solving, documentation, and continuous process improvement. The role serves as the primary client contact during onboarding and partners with Sales, Customer Success, Technical Support, Product, and Engineering to ensure successful adoption and a smooth client experience.