Jobs at Florence Healthcare

Lead strategic account engagements to drive value delivery and adoption of Florence tools. Manage end-to-end program execution, conduct stakeholder discovery, co-design implementation roadmaps, run QBRs and governance, translate customer needs into scalable solutions, mentor team members, and identify expansion opportunities while partnering with Product, Engineering, Sales, and Customer Success.

The Site Reliability Engineer (SRE) will enhance platform reliability and scalability through AI-driven automation, collaborate with product engineers, and manage incidents, monitoring, and documentation processes.

Owner of product messaging, sales enablement, competitive and customer research, and launch support for a clinical-trials B2B SaaS product. Creates sales collateral, interviews customers, synthesizes insights, and uses AI-assisted workflows to produce content and research deliverables that improve positioning and accelerate deals.

The Marketing Operations Manager will drive execution in marketing processes, manage campaigns, ensure data accuracy and support GTM systems in a high-growth B2B SaaS environment.

As a Bilingual Junior Customer Support Associate, you will assist English and Spanish speaking customers with inquiries, troubleshoot issues, and promote user engagement through guidance and documentation creation.

The AI Automation Manager will lead AI transformation efforts across the organization, driving automation processes and ensuring successful project execution while collaborating with various teams to enhance efficiency and ROI.

The AI Product Manager defines the product roadmap, collaborates with engineering teams, and leads market research to drive strategy, adoption, and product development in clinical research software.