Teams at FloBiz

Handle inbound customer calls related to billing, invoicing, inventory, GST, accounting, and myBillBook features. Diagnose issues, explain solutions, document interactions, escalate complex cases, follow up on pending concerns, and meet customer support quality and productivity metrics. The role requires Tally expertise, strong communication, customer empathy, CRM proficiency, and flexibility for rotational shifts and holidays.

Handle inbound customer calls, understand product and account-related issues, provide accurate resolutions, document interactions in CRM or ticketing systems, follow support procedures, escalate complex concerns, and ensure timely closure. The role requires strong communication, empathy, patience, problem-solving, and ownership while meeting customer satisfaction, quality, productivity, adherence, and resolution metrics in a rotational-shift environment.

Own end-to-end hiring for non-technical, sales, marketing, renewals, and intern roles while serving as HR partner for approximately 100–120 employees. Responsibilities include sourcing, screening, interview coordination, offers, onboarding, grievances, performance improvement plans, exits, employee engagement, retention, vendor coordination, and maintaining HR documentation and trackers.