Teams at Flip (flipcx.com)

Own product direction and execution for AI-powered voice automation, workflow, and customer experience capabilities. Define priorities, specifications, success metrics, and system behavior while partnering with Engineering, Customer Success, Sales, and Marketing. Improve automation, retention, resolution rates, revenue, and customer outcomes across retail and healthcare use cases. Engage customers, evaluate edge cases and failure modes, support QA, and deliver frequent product releases.

Own complex AI product areas from customer problem discovery through measurable outcomes. Work directly with enterprise clients, prototype using SQL, APIs, scripts, notebooks, and AI tools, and partner closely with engineering on architecture, integrations, evaluations, reliability, and production debugging. Convert custom solutions into scalable products, ship weekly releases, and build and lead a high-performing product team.

Manage enterprise client relationships from product evaluation through implementation and ongoing success. Configure and troubleshoot the platform, identify root problems, demonstrate ROI through data, and collaborate with Sales, Product, Engineering, and Marketing. Serve as the primary post-sale contact, support customer and patient interaction automation across voice and text channels, build executive champions, translate customer feedback into product improvements, and drive measurable business outcomes across healthcare or retail accounts.