The Founding Customer Support Engineer will establish the technical support function at FleetWorks, resolving technical issues, creating documentation, and improving internal processes for customer interactions.

As a Senior Software Engineer, own customer deployments, collaborate directly with operators to develop AI-driven solutions, and address real-world challenges.

Design and scale voice AI systems for automated phone conversations. Own feature development, make product decisions, and collaborate on technical challenges.

Own end-to-end feature development for customer-facing products, make product decisions, and collaborate closely with a high-ownership team including founders and engineers.

Develop AI agents for fraud detection, own end-to-end feature development, make product decisions, and interact with users and colleagues.

As a Senior Software Engineer at FleetWorks, you will own end-to-end feature development for customer-facing products using TypeScript. You will collaborate with a high-agency team, make technical decisions, and ship new work daily.

Lead and deliver customer-focused software projects, integrating with user systems, while developing platform components for efficient customer deployments. Engage directly with users to shape product and engineering processes based on real-world insights.

The Implementation Strategist will translate customer requirements into AI solutions, develop sales assets, execute proof of concepts, and maintain documentation to enhance customer engagement and sales conversion.

The Deployment Analyst will translate customer requirements into AI solutions, support sales with materials, manage demo environments, and document successful practices.

The Deployment Strategist will translate customer requirements into actionable AI solutions, support sales processes, execute proof of concepts, and facilitate feedback loops for product enhancements.

The Deployment Strategist will support customer requirements by defining and executing AI agent solutions, develop sales assets, and document deployment processes.

Build and own first-line technical support: triage and resolve customer issues across AI agents, data, integrations, and configuration; create ticketing workflows, runbooks, and escalation paths; communicate with technical and non-technical stakeholders and surface product issues.

Manage the customer lifecycle, handle implementations, work with engineering on requirements, build customer success processes, and educate users.

Join FleetWorks Talent Network by sharing your information for future job openings; they'll contact you if a suitable role arises.

Manage the customer lifecycle, drive implementations, and create foundational customer success procedures while working closely with engineering.