Jobs at Flatiron Health

Leads a Customer Experience team responsible for post-signature support, client onboarding, training, and customer enablement. Manages frontline specialists, develops operational playbooks, improves workflows and automation, oversees support triage and service levels, and analyzes customer feedback metrics such as NPS and CSAT. Partners with technical and scientific teams to translate complex oncology data concepts into effective client communications and informs documentation and product roadmap improvements.

Supports customer success and operations for oncology accounts. Serves as a primary customer contact, coordinates integrations and renewals, supports cross-functional projects, maintains account dashboards and KPIs, updates playbooks, and provides administrative support to leadership. The role requires strong organization, communication, analytical ability, spreadsheet proficiency, and interest in healthcare technology.

Owns Flatiron Health’s external and scientific communications strategy, including integrated campaigns, executive thought leadership, scientific storytelling, social media, media relations, and communications governance. The role translates complex oncology science and product innovation into compelling narratives, manages corporate social channels and communications tools, supports conferences and publications, advises senior leaders, and coordinates cross-functional stakeholders, vendors, timelines, and brand consistency.

Supports senior leaders across strategic and operational initiatives, producing analyses, dashboards, metrics, and leadership recommendations. Leads process standardization, change management, resource planning, governance, and cross-functional project execution. Identifies and implements low-code/no-code AI and automation solutions across evidence, sales, marketing, and delivery teams, quantifying their operational and financial impact. The role also delivers special projects involving market exploration, business cases, operational transformation, and go-to-market strategy.

Lead global benefits programs across the US, UK, Germany, and Japan while managing a two-person team. Responsibilities include benefits design and administration, leave management, Workday administration, open enrollment, vendor management, compliance, audits, HRIS integrations, employee communications, and data-driven program improvement.

Design, build, automate, and operate cloud-native network infrastructure to ensure reliability, performance, and observability. Drive test-driven infrastructure changes, support office networking, participate in on-call rotations, incident escalations, code/config reviews, and produce documentation and playbooks for the engineering organization.

Provide hands-on global IT support across hardware, software, operating systems, mobile devices, networking, identity systems, endpoint management, and workplace technology. Manage IT asset lifecycles, user access, device provisioning, patching, conference room systems, and support tickets. Deliver white-glove employee support, document resolutions, coordinate vendors, maintain secure technology operations, and escalate complex issues appropriately.

Drive revenue growth with biopharma partners by identifying opportunities, developing proposals, pitching Flatiron RWE solutions, negotiating terms, and supporting client onboarding and use. Coordinate cross-functional teams, collect feedback, support internal strategy, and manage project timelines. Anticipated travel under 20%.

Develop and execute product marketing strategies for oncology point-of-care solutions and health-system network expansion. Responsibilities include market, buyer, customer, and competitor analysis; product positioning; value propositions; go-to-market planning; sales collateral; thought leadership; customer insights; roadmap communications; digital demand generation; conferences; and client-facing support. The role partners with sales, customer success, product, and marketing teams to drive growth, retention, and commercial success.

Own the global employee relations function, including complex case management, investigations, policy interpretation, escalation resolution, and manager coaching. Develop compliant HR policies and training across the US, UK, Germany, and Japan. Build scalable ER processes, documentation systems, and workflows while analyzing case trends to identify risks and inform people strategies. Partner with Legal, HRBPs, managers, and senior leaders to ensure fair, consistent, empathetic, and legally compliant outcomes.

Own net-new OncoEMR sales for smaller community oncology practices end-to-end, support larger deals with the Director of Sales, grow top-of-funnel pipeline, maintain Salesforce opportunity data, and manage partner intake for the Flatiron Vendor Network. Collaborate cross-functionally with Solution Design, Implementation, Interfaces, Marketing, Legal, and BizOps to build sales playbooks, coordinate demos, and drive deals to contract execution.

Lead US technical recruiting for Machine Learning and Software Engineering teams. Source and build talent pipelines, manage candidate relationships and offers, collaborate with hiring managers and TA peers, and support non-technical and early-career hiring as needed.

Provide clinical-genomics subject matter expertise in urologic oncology to inform Flatiron Health product design. Translate guidelines and genomic workflows into product requirements, validate features, collaborate with cross-functional teams, create educational/training materials, support go-lives, and accelerate product development during a six-month contract.

Design, build, and maintain data solutions and ETL/ELT pipelines to deliver oncology research insights. Collaborate with clinical analysts and scientists, ensure data quality and contractual standards, mentor junior engineers, participate in design/code reviews, monitor CI/CD and observability, and translate ambiguous requirements into technical deliverables.

Own data generation infrastructure and QA frameworks for real-world oncology data. Partner with data curation and engineering teams, manage roadmap and migrations, define AI-forward QA strategy, evaluate new tooling, measure impact, and drive alignment across stakeholders to ensure high-quality, scalable RWE pipelines.

Design, develop, and deploy secure software to transform patient data into real-world evidence. Lead architecture and data extraction/web application development, troubleshoot hospital deployments and complex network constraints, mentor engineers, and collaborate with clinicians, product, and data teams.

The Payroll & Equity Associate will manage payroll operations, equity compensation processing, and support HR and financial functions for over 3,000 employees, ensuring compliance and accurate data management.

Lead end-to-end global employee relations: manage complex investigations and case resolution, coach managers, update policies for multi-country compliance, design scalable ER processes and systems, surface trends from ER data, and partner with Legal and HRBPs to reduce risk and improve employee experience.

Design, develop, and deploy secure software to transform patient data into real-world evidence. Lead architecture and data extraction/web application efforts, troubleshoot complex hospital infrastructure during on-site deployments, mentor engineers, and collaborate with clinicians, product, and data teams to deliver high-quality data products.

Drive Flatiron's marketing and communications strategy in Japan, focusing on partnerships and operational execution within the healthcare ecosystem, while engaging with various stakeholders.