Flatiron Health
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Healthtech • Software • Biotech • Pharmaceutical
Leads a Customer Experience team responsible for post-signature support, client onboarding, training, and customer enablement. Manages frontline specialists, develops operational playbooks, improves workflows and automation, oversees support triage and service levels, and analyzes customer feedback metrics such as NPS and CSAT. Partners with technical and scientific teams to translate complex oncology data concepts into effective client communications and informs documentation and product roadmap improvements.
Healthtech • Software • Biotech • Pharmaceutical
Supports customer success and operations for oncology accounts. Serves as a primary customer contact, coordinates integrations and renewals, supports cross-functional projects, maintains account dashboards and KPIs, updates playbooks, and provides administrative support to leadership. The role requires strong organization, communication, analytical ability, spreadsheet proficiency, and interest in healthcare technology.
Healthtech • Software • Biotech • Pharmaceutical
Owns Flatiron Health’s external and scientific communications strategy, including integrated campaigns, executive thought leadership, scientific storytelling, social media, media relations, and communications governance. The role translates complex oncology science and product innovation into compelling narratives, manages corporate social channels and communications tools, supports conferences and publications, advises senior leaders, and coordinates cross-functional stakeholders, vendors, timelines, and brand consistency.
