Teams at Five Star Franchising

Manage accounts receivable processes, including generating and distributing invoices for royalties and franchise fees, processing and applying payments, maintaining accurate customer accounts, and resolving billing inquiries and disputes. Collaborate with internal departments and customers to address outstanding issues, update payment methods, and ensure timely, accurate transaction recording while managing AR activities independently.

Owns and grows a portfolio of national accounts by building relationships, driving retention and expansion, resolving escalations, leading business reviews, and coordinating service delivery across call center, operations, franchise, and field teams. Partners with sales on renewals, pricing, contracts, and legal coordination while using HubSpot and job management software to monitor account health and performance. Represents the company at customer and industry events with light travel.

Build relationships with franchise owners, onboard them to vendor programs, drive preferred vendor adoption, identify savings opportunities, and resolve issues with vendor partners. Conduct proactive check-ins, track adoption trends, support outreach campaigns and webinars, coordinate internal teams, maintain accurate records, and communicate insights to improve Buying Group engagement and growth.