Marketing Operations Manager

Description

Operations Manager

Five Star Franchising LLC – Springville, UT

About Five Star Franchising

Five Star Franchising, headquartered in Springville, Utah, is among the nation’s fastest-growing franchise portfolio companies with brands across home services. What began in 2005 with the launch of Five Star Painting has expanded into a thriving organization of multiple brands and more than 1,500 franchise locations across the U.S. and Canada. With a focus on strategic growth, we continue to expand our portfolio through acquisitions while investing in scalable marketing, technology, and operational excellence.

We are committed to empowering franchise owners to thrive by delivering best-in-class marketing, operations, and business support that drive profitable growth and remarkable customer experiences. We provide the tools, resources, and expertise needed to help franchise owners grow their businesses and maximize long-term success.

We live our DRIVE values — Driven, Real, Innovative, Vital, Enthusiastic — combining bold thinking with disciplined execution. We move fast, embrace accountability, and care deeply about results, innovation, and people.

Position Overview

The Operations Manager serves as a key operational leader responsible for managing and optimizing the day-to-day operations of Five Star Franchising's centralized Growth Marketing Team across its growing portfolio of brands.

Working closely with Growth Marketing leadership, this role focuses on translating strategic priorities into organized, efficient execution through project management, team coordination, workflow development, resource planning, and operational accountability across Creative, Performance Marketing, Lifecycle Marketing, SEO, Web Development, and Analytics.

The Operations Manager will partner with Growth Marketing leadership, Brand Marketing Directors, and department leaders to coordinate initiatives, manage competing priorities, improve communication, and ensure projects are effectively planned and delivered on time.

We're looking for a hands-on operational leader who thrives in a fast-paced, agency-style environment and understands how to coordinate multiple teams, brands, and projects. This person will help establish and maintain the systems, processes, and workflows that enable teams to operate efficiently while supporting the broader vision, performance goals, and expansion of Growth Marketing.

Marketing agency operations experience is strongly preferred. Multi-brand or shared-services experience is highly desirable.

The ideal candidate combines exceptional organizational and project management skills with strong leadership, operational discipline, and business acumen. They excel at turning direction into action, removing operational bottlenecks, improving team productivity, and creating the structure and accountability needed to deliver consistently high-quality work at scale.

Responsibilities

• Lead day-to-day project operations of the centralized Growth Marketing team, ensuring efficient execution across multiple brands, departments, and marketing channels.
• Own and optimize project management platforms, including Monday.com, establishing standardized workflows, project tracking, timelines, reporting, and accountability.
• Oversee project intake, scoping, prioritization, scheduling, and delivery while managing competing requests and cross-functional dependencies.
• Coordinate execution across Creative, Performance Marketing, Lifecycle Marketing, SEO, Web Development, Analytics, and Brand Marketing teams.
• Manage team capacity, resource allocation, workloads, and project timelines to maximize productivity and ensure timely delivery.
• Develop scalable operational processes, SOPs, project templates, quality assurance standards, and communication workflows.
• Establish operational dashboards and KPIs to track project delivery, team utilization, turnaround times, and overall efficiency.
• Coordinate external agencies, vendors, and freelancers, ensuring clear deliverables, timelines, and performance expectations.
• Partner with Growth Marketing leadership to improve operational efficiency, leverage AI and automation, and build scalable systems that support team and brand expansion.

Requirements

Qualifications

• 7+ years of experience in marketing operations, agency operations, project management, or related leadership roles.
• Proven experience managing cross-functional marketing teams, complex projects, and competing priorities in a fast-paced environment.
• Marketing agency or internal shared-services experience strongly preferred; multi-brand experience highly desirable.
• Advanced proficiency with Monday.com or similar project management platforms, including project planning, workflow development, automation, dashboards, and reporting. Monday.com experience strongly preferred.
• Demonstrated ability to establish and manage structured project management processes that improve team coordination, accountability, visibility, and on-time delivery.
• Strong understanding of marketing operations across Creative, Paid Media, Lifecycle Marketing, SEO, Web Development, and Analytics.
• Experience with agency-style traffic management, resource allocation, capacity planning, workload balancing, and operational performance measurement.
• Exceptional organizational, communication, leadership, problem-solving, and stakeholder-management skills.
• Ability to balance strategic operational planning with hands-on execution, process improvement, and technology-driven efficiency.
• Experience in franchise, multi-location, or home services organizations is a plus.

Why Join Us?

This is an opportunity to help shape the future of marketing across one of the fastest-growing franchise organizations in North America. You'll influence millions in annual advertising investment, build scalable systems that support enterprise growth, and directly impact the success of more than 1,500 franchise locations.

We offer a flexible, collaborative work environment where innovation, accountability, and measurable results are valued. Our benefits include:

• Medical, Dental, and Vision Insurance
• Long-Term and Short-Term Disability Insurance
• Supplemental Life Insurance
• Generous Paid Time Off

Five Star Franchising is an equal opportunity employer. Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Qualified individuals with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and applicable state or local laws.