Jobs at Five Rivers IT, Inc.

Owns and improves ITSM processes in ServiceNow, including incident, problem, change, request, asset, and configuration management. Partners with infrastructure, networking, security, and service desk teams across Dell, Cisco, and Palo Alto Networks environments. Develops process documentation, monitors KPIs and SLAs, supports platform governance and audits, facilitates cross-functional improvement initiatives, and trains technical staff. The role also supports compliance requirements in regulated energy and utility environments.

Manage enterprise firewall infrastructure, network infrastructure, and IT-OT segmentation across multiple data centers. Lead troubleshooting, root cause analysis, firewall automation, regulatory compliance, and quarterly NERC CIP assessments. Maintain extensive firewall rules, prevent operational issues, mentor team members, and provide technical leadership for critical infrastructure environments.

Develop, edit, and maintain technical documentation such as procedures, SOPs, work instructions, specifications, and user guides. Collaborate in person with engineers, project managers, operations SMEs, and regulatory stakeholders across South Florida offices. Manage document control, version histories, review cycles, approvals, and concurrent documentation projects, including materials supporting NERC/FERC compliance, safety, and energy generation or transmission initiatives. Regular travel between Juno Beach, Fort Lauderdale, and Miami is required.

Leads an end-to-end network infrastructure refresh involving server upgrades, firewall replacements, switching, routing, and site rollouts. Manages multiple technical workstreams, schedules, budgets, vendors, risks, dependencies, cutovers, change control, compliance, and stakeholder communications. Coordinates migration and downtime planning while reporting progress to senior leadership and mitigating implementation risks.

Provide systems administration and network support for SMB clients: manage Windows servers, Office 365, Azure, virtualization, switches/firewalls, and perform end-to-end troubleshooting, automation, change control, and client communication. Must be local to Fair Lawn, NJ.

Lead design, implementation, and operation of enterprise Microsoft Azure infrastructure and services. Drive cloud migrations, IaC, CI/CD, identity and security, monitoring, disaster recovery, cost optimization, and Microsoft 365/AVD services. Act as senior escalation for incidents, document architectures and runbooks, mentor staff, and manage vendor partners to ensure secure, resilient, and cost-effective cloud platforms across corporate and property environments.