Teams at Five Rivers IT, Inc.

Owns and improves ITSM processes in ServiceNow, including incident, problem, change, request, asset, and configuration management. Partners with infrastructure, networking, security, and service desk teams across Dell, Cisco, and Palo Alto Networks environments. Develops process documentation, monitors KPIs and SLAs, supports platform governance and audits, facilitates cross-functional improvement initiatives, and trains technical staff. The role also supports compliance requirements in regulated energy and utility environments.

Manage enterprise firewall infrastructure, network infrastructure, and IT-OT segmentation across multiple data centers. Lead troubleshooting, root cause analysis, firewall automation, regulatory compliance, and quarterly NERC CIP assessments. Maintain extensive firewall rules, prevent operational issues, mentor team members, and provide technical leadership for critical infrastructure environments.

Develop, edit, and maintain technical documentation such as procedures, SOPs, work instructions, specifications, and user guides. Collaborate in person with engineers, project managers, operations SMEs, and regulatory stakeholders across South Florida offices. Manage document control, version histories, review cycles, approvals, and concurrent documentation projects, including materials supporting NERC/FERC compliance, safety, and energy generation or transmission initiatives. Regular travel between Juno Beach, Fort Lauderdale, and Miami is required.