Jobs at FiscalNote

Manage client support requests through email, phone, and chat; troubleshoot issues; coordinate with Product and Engineering; maintain the knowledge base; analyze support interaction data; track resolutions; recommend process and software improvements; and deliver empathetic, high-quality service. The role requires strong communication, prioritization, technical problem-solving, and familiarity with Zendesk or similar help desk platforms.

Supports client-facing technical issues, escalates bugs, monitors production systems, troubleshoots web and email problems, updates backend data, and contributes to software features, data pipelines, APIs, and responsive applications. Works cross-functionally with Engineering, Product, QA, and Data teams while developing skills in web technologies, SQL, cloud environments, accessibility, and generative AI.

Leads editorial vision and newsroom coverage of politics, campaigns, Congress, and federal government branches across CQ Roll Call platforms. Manages editors and reporters, determines print and digital content, coordinates production and assignment teams, provides coaching and feedback, edits stories and newsletters, and moderates panels, webinars, podcasts, and other events.

Direct coverage of interactions among the White House, Congress and judiciary; generate, assign and edit news and enterprise stories; lead political reporters; incorporate data and multimedia; supervise Factba.se and its newsletter; develop database-driven products; collaborate across editorial and production teams; and promote journalism through social media, events and media appearances.

Report and write daily coverage of congressional leaders, House factions, caucuses, strategies and messaging for CQ Roll Call’s policy and political audiences. Produce breaking news, analysis, profiles, newsletters, vote studies and enterprise reporting; contribute to legislative tracking and major legislation coverage. Develop sources, collaborate across multimedia teams, participate in webinars and maintain accuracy, objectivity, fairness and editorial independence.

As an Enterprise Sales Development Representative, you'll prospect key executives, develop leads, strategize with an Account Executive, and enhance fiscal growth by understanding client challenges and needs.

Sales Development Representatives engage potential clients through outreach, develop industry expertise, and leverage tools to manage relationships and drive growth.

The Account Executive at FiscalNote will manage the sales pipeline, close deals, and build client relationships, focusing on B2B software and solutions selling.

The Account Executive will manage and close sales deals, build key customer relationships, and exceed quota in B2B software sales. Responsibilities include presenting solutions and engaging with executives during the sales process, while maintaining a consultative approach.

The Account Manager drives relationship management in mid-market accounts, identifying opportunities, ensuring client satisfaction, and fostering business growth. Responsibilities include maintaining a $3M-$4M portfolio, leading renewals, and collaborating with internal teams.

The Account Manager at FiscalNote builds relationships with clients, identifies opportunities, manages client renewals, and drives growth within their portfolios, while collaborating with internal teams.

Identify and engage prospective clients through cold and warm outreach, develop account-targeting strategies with Account Executives, use sales enablement tools, build industry-specific policy expertise, attend events, and qualify opportunities to drive new client acquisition for FiscalNote.