Search the 3 jobs at Firmex

As the Regional Onboarding & Account Manager at Firmex, you will oversee client onboarding and account management for French-speaking clients. Your responsibilities include coaching customers, managing a portfolio, driving product adoption, identifying growth opportunities, and ensuring high levels of customer satisfaction while maintaining clear communication and documentation.

As a Product Support Expert at Firmex, you'll provide exceptional client service through phone and email, handle service requests, communicate potential bugs to the development team, and participate in the on-call rotation for 24/7 client support. You will learn about the product and assist clients in ensuring a great user experience.

As a Senior QA Automation Engineer, you will drive quality on your Agile team by leading the test strategy, developing and maintaining automated tests, and ensuring high-quality software delivery. You will collaborate with team members, articulate testing strategies, and improve processes while working with automation frameworks and tools.