Jobs at Fire Fighter Sales & Service Co.

Develop software applications and automations using Microsoft Power Platform, build AI solutions with Copilot Studio, and create SQL-based data workflows. Develop Power BI reports, integrate business systems through APIs and data files, gather requirements, troubleshoot existing solutions, and maintain high-quality code. The role also involves documentation, testing, peer reviews, source control, deployment, and participation in Agile or Scrum delivery.

Designs and lays out fire sprinkler systems using architectural and construction drawings, HydraCAD, hydraulic calculations, and applicable NFPA codes. Coordinates designs with multiple trades, conducts field checks and flow tests, prepares material listings, supports project scheduling and site meetings, and compiles as-built drawings and O&M manuals. The role requires occasional travel to customer facilities and construction sites.

Supports the Finance Department with entry-level accounts receivable and accounts payable activities, including invoicing, payment posting, invoice entry, reconciliations, vendor and customer records, and month-end close assistance. The role also performs financial data entry and administrative support while maintaining accurate and confidential records. Training is provided, and the position is part-time at 24 hours per week with no travel.

Leads a sprinkler design team, assigns projects, manages design schedules, and coordinates completion timelines with Sales and Project Management. Supports sprinkler system layout, hydraulic calculations, code interpretation, construction drawings, approval submissions, and material stock listings. Requires strong AutoCAD and fire sprinkler design expertise, NFPA code knowledge, hydraulic calculation skills, and NICET certification. The role may involve customer facilities and field sites with variable conditions.

Leads managed services delivery across service desk and Tier 3/4 engineering teams. Oversees SLAs, incident and change management, infrastructure health, cybersecurity remediation, backups, automation, reporting, staffing, and client communications. Manages 24x7 coverage, develops technical teams, coordinates major incidents, maintains ITSM processes, and drives service standardization and improvement across client environments.

Provides first-level, 24/7/365 IT support to multiple customers through phone, email, remote control, and ticketing systems. Diagnoses and resolves hardware and software issues, documents incidents, follows knowledgebase procedures, monitors alerts, and escalates complex problems. Supports PCs, Macs, and related equipment while meeting service-level targets. Requires strong communication, customer service, analytical thinking, procedural consistency, and flexibility for rotating shifts, evenings, weekends, and holidays.

Manage strategic relationships with complex technology clients as a trusted advisor. Lead Strategic Business Reviews, develop success plans, analyze customer health and service trends, identify risks and opportunities, and coordinate internal teams to improve retention, adoption, satisfaction, and business outcomes. The role requires executive communication, technical knowledge of cloud, cybersecurity, networking, and managed IT services, plus experience managing enterprise or mid-market client relationships.

Develop applications and automations using Microsoft Power Platform, build AI integrations, write SQL and ETL workflows, create Power BI reports, connect enterprise systems through APIs, and support software solutions. The role includes requirements gathering, troubleshooting, testing, documentation, Agile delivery, source control, peer reviews, and collaboration with stakeholders and teammates.

Designs and leads Microsoft cloud security solutions for SMB and enterprise clients. Responsibilities include presales architecture, solution design, technical documentation, security standards, delivery oversight, quality assurance, troubleshooting, client consulting, and supporting cybersecurity capability growth and go-to-market strategies.