Teams at Fire Fighter Sales & Service Co.

Provides tier-one desktop and end-user technical support across eight locations. Responsibilities include resolving hardware and software tickets, building workstations, configuring printers, distributing software, supporting conference rooms, managing onboarding and offboarding, maintaining endpoint security and patches, assisting with asset lifecycle management, and partnering with IT and Facilities teams. The role requires strong customer service, communication, organization, and troubleshooting skills, with in-person support in Wexford and Bethel Park, Pennsylvania.

Designs, implements, administers, and supports enterprise endpoint management using MECM/SCCM and Microsoft Intune. Responsibilities include operating system deployment, application packaging, patching, compliance, endpoint security, Autopilot, Entra ID integration, co-management, automation with PowerShell, reporting, documentation, Tier 3 support, customer workshops, and mentoring junior staff.

Designs and lays out fire sprinkler systems using architectural and construction drawings, HydraCAD, and related software. Performs hydraulic calculations, code compliance reviews, hydrostatic flow tests, field checks, coordination with multidisciplinary teams, material listings, procurement support, project scheduling, as-built drawings, and O&M manual preparation.