Fini AI

Customer support shouldn’t feel like a maze of scripts, bots, or escalations, it should just work. At Fini, we’re building AI support experiences customers genuinely love. Our mission is to deliver fast, personalized, and human-like support at scale without compromising on empathy or control. Fini is the only support automation platform that combines deep intent understanding, real-time user context, and seamless AI-human collaboration. No manual workflows. No lengthy implementations. Just plug it in, and start resolving tickets in hours, not weeks. We’re a hybrid, Amsterdam-based startup, growing fast and backed by top operators and investors. We move quickly, value ownership, and obsess over delivering real impact to our customers and their customers. What sets us apart? 🔍 Built for depth, not just speed Fini understands user intent at a granular level by combining your knowledge base, historical tickets, and user attributes. This allows for highly personalized, context-rich answers, not generic chatbot replies. ⚡ Goes live in minutes, not months Unlike legacy solutions that require custom flows, training, or tagging, Fini works out of the box. No engineering effort required. Integrates natively with Zendesk, Intercom, Notion, Slack, and more. 🤖 No rigid flows, just smart automation Forget dragging boxes to build workflows. Fini auto-generates responses and decisions based on live product and customer data, freeing your team to focus on what matters. 🤝 Customers stay in control We offer instant, seamless AI-to-human handoff with full context transfer. Your users never feel trapped talking to a bot and your agents never get dropped into a conversation blind. 📈 Proven results – 80%+ of inbound volume resolved autonomously – 95% response accuracy on complex queries – CSAT uplifted by 10%+ with more empathetic, faster support We're trusted by leading startups across SaaS, FinTech and eCommerce who want to scale support without scaling headcount. Fini turns customer support from a cost center into a strategic advantage. If you believe support should be fast, empathetic, and effortless - join us.