Teams at Finch Legal

Own end-to-end product design for Finch’s external case management platform and expanding internal paralegal tools. Conduct discovery with attorneys and paralegals, design solutions for complex legal workflows, collaborate closely with engineering, and contribute directly to implementation through code, copy, layout, and styling changes. Defend design decisions, incorporate feedback, and help simplify high-stakes operational casework.

Own the operator experience for Finch’s AI-powered consumer law platform. Define what AI agents can handle independently, design efficient human verification workflows, and make next actions clear for case managers. Partner closely with operators, engineers, and leadership to set priorities, ship products, and measure improvements in operator speed, work quality, and agent autonomy. The role requires strong product judgment, user research, workflow understanding, and comfort operating in an ambiguous early-stage environment.

Own the operating system for demand quality and delivery, improving throughput, reducing rework, and embedding law-firm requirements into workflows. Analyze output data and individual letters, diagnose quality issues, build tools and automations, establish controls, and measure results. The role also owns the demands roadmap, translates customer feedback into requirements, coordinates with engineering, and scales repeatable processes through quality controls and backup coverage.