Jobs at Finalsite

Manage relationships with independent and charter schools, initially supporting RevTrak financial operations, reconciliation, reporting, payment workflows, and discrepancy investigations. Expand into strategic ownership of the full Finalsite platform, driving adoption, customer satisfaction, transaction growth, retention, upsell opportunities, and churn prevention. Translate complex financial and technical concepts for school leaders and internal teams while serving as a trusted client advocate.

Lead reliability and platform architecture for a GCP-primary, multi-cloud environment. Own Kubernetes platform health, network and edge architecture, infrastructure as code, observability, disaster recovery, high availability, security, capacity planning, and cloud cost optimization. Lead high-severity incident response and on-call participation, establish engineering standards and change-management practices, enable developer self-service, and mentor senior engineers. The role requires staff-level technical leadership across infrastructure and application reliability.

Manage and coach Client Success Managers while overseeing a high-value portfolio of public school clients. Drive client satisfaction, product adoption, renewals, retention, and upsell opportunities. Build stakeholder relationships, resolve escalations, maintain accurate Salesforce and Totango records, manage renewal and growth pipelines, and develop best-practice resources. The role is fully remote within the United States and requires travel as needed.

Manage a portfolio of K-12 education accounts as a strategic post-sale partner. Responsibilities include driving retention and renewals, increasing product adoption, identifying expansion opportunities, selling supplemental services, monitoring account health and churn risk, advocating for clients internally, and maintaining accurate records in ChurnZero and Salesforce.

Manages a portfolio of named K-12 education accounts as a strategic post-sale partner. Responsibilities include driving retention, renewals, product adoption, account growth, supplemental services sales, risk mitigation, client advocacy, and cross-functional issue resolution. The role monitors customer health metrics, maintains accurate records in ChurnZero and Salesforce, supports team initiatives, mentors colleagues, and provides industry expertise and consultative guidance.

Lead ownership of database health, performance, security, and cost optimization across CloudSQL/PostgreSQL, MongoDB, MSSQL, and MySQL. Implement HA/DR, observability, migrations, automation, and compliance controls; mentor teams and participate in on-call rotation.

Lead technical strategy and modernization of a high-scale communications platform. Improve reliability, observability, and operations across Kubernetes and multi-cloud environments. Drive migration planning, IaC adoption, incident response, architecture standards, and cross-functional engineering coordination while maintaining production stability.

Lead infrastructure, reliability, and observability across multi-cloud environments. Improve CI/CD, IaC standards, staging parity, Kubernetes operations, monitoring and SLOs, incident response, and platform modernization while partnering with engineering teams.

Lead architecture and modernization of the Composer CMS platform, decoupling legacy dependencies while maintaining stability. Improve scalability, reliability, observability, and operational resilience for containerized, distributed production systems. Establish engineering standards, mentor engineers, run architecture reviews, and support cross-functional technical decisions using AI-assisted development tools.

Lead and scale Finalsite's revenue operations across Sales, Marketing, Client Success, and Finance. Build unified funnel metrics, forecasting methodology, and executive/board reporting. Drive process design, change management, revenue tech stack strategy (including AI and automation), vendor selection, and a lean RevOps team focused on adoption, forecast accuracy, and cross-functional accountability.

Provide practical legal counsel on commercial, SaaS, technology, data privacy, regulatory compliance, and M&A matters. Draft, negotiate, and manage complex agreements, support dispute resolution, develop contracting playbooks and CLM practices, and advise senior leadership while managing outside counsel and multiple high-priority matters.