Jobs at Finalsite

Own and operate high-volume backend messaging services from design through production. Responsibilities include implementation, testing, observability, incident response, incremental modernization, technical estimation, code and design reviews, mentoring, and improving system reliability. The role requires working with asynchronous, queue-driven systems, undocumented legacy code, multi-cloud environments, and distributed teams across India, Europe, and the United States.

Manages digital marketing clients and coordinates SEO, PPC, and social advertising services. Serves as the primary client contact, oversees timelines and deliverables, leads meetings, reviews campaign performance, and communicates recommendations. Supports analytics onboarding, GA4 data preparation, reporting, dashboards, audits, heatmapping, user behavior analysis, training, and optimization initiatives. Collaborates with internal teams, vendors, and partners while maintaining project documentation and improving service workflows.

Supports FP&A, forecasting, budgeting, financial modeling, KPI analysis, executive and board reporting, private equity requests, and SaaS performance insights. Partners cross-functionally on pricing, compensation, ROI, hiring plans, and strategic initiatives. Builds dashboards, improves reporting automation and data integrity, and uses AI tools to identify trends, anomalies, and process improvements.

Leads Finalsite’s digital analytics and Insights and Optimization service. Analyzes GA4, heatmapping, website, user behavior, and marketing data; audits tracking and reporting; develops optimization strategies; and delivers client education and consultation. Owns service scalability, lifecycle processes, standards, and AI-enabled workflow improvements while collaborating with Sales, Customer Success, Product, Marketing, and Professional Services teams. The role is fully remote within the U.S. and requires 20% travel.

Coordinates delivery of SEO, PPC, and social advertising services for assigned clients. Manages timelines, meetings, deliverables, documentation, campaign performance communication, risks, and cross-functional collaboration. Builds client relationships, supports retention and renewals, identifies growth opportunities, and communicates marketing recommendations. Requires working knowledge of digital marketing platforms, performance metrics, and project management practices.

Identify, triage, and remediate vulnerabilities in web applications and proprietary software. Refactor .NET/C# code, implement secure coding standards, conduct code reviews, support secure SDLC practices, and assess SAST, DAST, penetration testing, and bug bounty findings. Monitor emerging threats and OWASP Top 10 updates while supporting compliance with FERPA, COPPA, GDPR, UK GDPR, and other data protection standards. The role is fully remote but requires permanent residency in India and specified IST working hours.

Manage and coach Client Success Managers while overseeing a high-value portfolio of public school clients. Drive client satisfaction, product adoption, renewals, retention, and upsell opportunities. Build stakeholder relationships, resolve escalations, maintain accurate Salesforce and Totango records, manage renewal and growth pipelines, and develop best-practice resources. The role is fully remote within the United States and requires travel as needed.

Manage a portfolio of K-12 education accounts as a strategic post-sale partner. Responsibilities include driving retention and renewals, increasing product adoption, identifying expansion opportunities, selling supplemental services, monitoring account health and churn risk, advocating for clients internally, and maintaining accurate records in ChurnZero and Salesforce.

Manages a portfolio of named K-12 education accounts as a strategic post-sale partner. Responsibilities include driving retention, renewals, product adoption, account growth, supplemental services sales, risk mitigation, client advocacy, and cross-functional issue resolution. The role monitors customer health metrics, maintains accurate records in ChurnZero and Salesforce, supports team initiatives, mentors colleagues, and provides industry expertise and consultative guidance.

Lead ownership of database health, performance, security, and cost optimization across CloudSQL/PostgreSQL, MongoDB, MSSQL, and MySQL. Implement HA/DR, observability, migrations, automation, and compliance controls; mentor teams and participate in on-call rotation.

Lead technical strategy and modernization of a high-scale communications platform. Improve reliability, observability, and operations across Kubernetes and multi-cloud environments. Drive migration planning, IaC adoption, incident response, architecture standards, and cross-functional engineering coordination while maintaining production stability.

Lead infrastructure, reliability, and observability across multi-cloud environments. Improve CI/CD, IaC standards, staging parity, Kubernetes operations, monitoring and SLOs, incident response, and platform modernization while partnering with engineering teams.

Lead architecture and modernization of the Composer CMS platform, decoupling legacy dependencies while maintaining stability. Improve scalability, reliability, observability, and operational resilience for containerized, distributed production systems. Establish engineering standards, mentor engineers, run architecture reviews, and support cross-functional technical decisions using AI-assisted development tools.

Lead and scale Finalsite's revenue operations across Sales, Marketing, Client Success, and Finance. Build unified funnel metrics, forecasting methodology, and executive/board reporting. Drive process design, change management, revenue tech stack strategy (including AI and automation), vendor selection, and a lean RevOps team focused on adoption, forecast accuracy, and cross-functional accountability.