Jobs at Finalsite

Manages a portfolio of named K-12 education accounts as a strategic post-sale partner. Responsibilities include driving retention, renewals, product adoption, account growth, supplemental services sales, risk mitigation, client advocacy, and cross-functional issue resolution. The role monitors customer health metrics, maintains accurate records in ChurnZero and Salesforce, supports team initiatives, mentors colleagues, and provides industry expertise and consultative guidance.

Own a high-value enterprise client portfolio as a trusted advisor to K-12 executive leaders. Drive retention, renewals, platform adoption, value realization, strategic expansion, and executive business reviews. Manage account health, risk mitigation, cross-functional escalations, and change initiatives while influencing product roadmap recommendations. Maintain accurate client data in ChurnZero and Salesforce, mentor team members, and improve customer success processes.

Manage full-cycle recruiting across sales, customer success, administrative, and corporate functions. Partner with hiring managers, source and screen candidates, coordinate interviews, maintain ATS records, and manage searches from intake through offer. The recruiter will handle multiple priorities independently, communicate proactively, improve recruiting processes, and leverage AI and recruiting technology to increase efficiency and enhance candidate and hiring manager experiences.

Owns cross-functional operational programs from planning through execution, including process mapping, future-state design, governance, KPI tracking, documentation, and continuous improvement. The role aligns stakeholders, identifies workflow gaps, develops scalable solutions, and supports post-mortems. It also manages vendor strategy, selection, RFPs/RFIs, cost-benefit analysis, contract negotiation, security and legal reviews, vendor setup, and purchase order management.

Lead ownership of database health, performance, security, and cost optimization across CloudSQL/PostgreSQL, MongoDB, MSSQL, and MySQL. Implement HA/DR, observability, migrations, automation, and compliance controls; mentor teams and participate in on-call rotation.

Lead technical strategy and modernization of a high-scale communications platform. Improve reliability, observability, and operations across Kubernetes and multi-cloud environments. Drive migration planning, IaC adoption, incident response, architecture standards, and cross-functional engineering coordination while maintaining production stability.

Lead infrastructure, reliability, and observability across multi-cloud environments. Improve CI/CD, IaC standards, staging parity, Kubernetes operations, monitoring and SLOs, incident response, and platform modernization while partnering with engineering teams.

Lead architecture and modernization of the Composer CMS platform, decoupling legacy dependencies while maintaining stability. Improve scalability, reliability, observability, and operational resilience for containerized, distributed production systems. Establish engineering standards, mentor engineers, run architecture reviews, and support cross-functional technical decisions using AI-assisted development tools.

Lead and scale Finalsite's revenue operations across Sales, Marketing, Client Success, and Finance. Build unified funnel metrics, forecasting methodology, and executive/board reporting. Drive process design, change management, revenue tech stack strategy (including AI and automation), vendor selection, and a lean RevOps team focused on adoption, forecast accuracy, and cross-functional accountability.

Provide practical legal counsel on commercial, SaaS, technology, data privacy, regulatory compliance, and M&A matters. Draft, negotiate, and manage complex agreements, support dispute resolution, develop contracting playbooks and CLM practices, and advise senior leadership while managing outside counsel and multiple high-priority matters.

Lead and build Finalsite's global compliance, ethics, and enterprise risk programs with a focus on Payment Facilitator (PayFac) operations. Develop policies, controls, AML/KYC/KYB, transaction monitoring, merchant onboarding, fraud prevention, and vendor compliance. Advise executive leadership and Board, manage regulator and bank relationships, oversee audits/examinations, and embed compliance into product and growth initiatives.

Lead and scale a remote sales team selling Finalsite's products into public K-12 districts. Own full sales lifecycle, hit new-business and expansion targets, provide hands-on coaching, recruit and ramp reps, align with Marketing/BD/Customer Success, refine playbooks, manage forecasting and KPIs, maintain CRM and process discipline, and represent district market needs to leadership.

Contract legal contractor supporting commercial and transactional matters for an EdTech company. Drafts, reviews, and negotiates payment processing, merchant, sponsor bank, SaaS, vendor and partnership agreements; audits existing contracts; flags regulatory issues; conducts legal research on payments and compliance; collaborates cross-functionally; and maintains legal records and databases.