Teams at Finalsite

Manages a portfolio of named K-12 education accounts as a strategic post-sale partner. Responsibilities include driving retention, renewals, product adoption, account growth, supplemental services sales, risk mitigation, client advocacy, and cross-functional issue resolution. The role monitors customer health metrics, maintains accurate records in ChurnZero and Salesforce, supports team initiatives, mentors colleagues, and provides industry expertise and consultative guidance.

Own a high-value enterprise client portfolio as a trusted advisor to K-12 executive leaders. Drive retention, renewals, platform adoption, value realization, strategic expansion, and executive business reviews. Manage account health, risk mitigation, cross-functional escalations, and change initiatives while influencing product roadmap recommendations. Maintain accurate client data in ChurnZero and Salesforce, mentor team members, and improve customer success processes.

Manage full-cycle recruiting across sales, customer success, administrative, and corporate functions. Partner with hiring managers, source and screen candidates, coordinate interviews, maintain ATS records, and manage searches from intake through offer. The recruiter will handle multiple priorities independently, communicate proactively, improve recruiting processes, and leverage AI and recruiting technology to increase efficiency and enhance candidate and hiring manager experiences.