Jobs at Fidelity Bank

Partners with business leaders on workforce planning, recruiting, retention, employee relations, performance management, organizational change, and colleague engagement. Manages full-cycle recruitment, maintains job descriptions, advises on HR policies and employment matters, supports HR systems, analyzes workforce trends, and contributes to enterprise HR initiatives while promoting consistent practices and an inclusive workplace culture.

Supervises daily payment operations, including ACH, wires, checks, instant payments, Zelle, deposits, exceptions, controls, compliance, staffing, quality assurance, reporting, and customer issue resolution. Leads payment operations staff, manages workflows and schedules, supports audits and risk mitigation, maintains procedures, and partners with banking, compliance, technology, and financial-crime teams on implementations, testing, process improvements, and operational resilience.

Processes routine ACH, wire, instant payment, Zelle, ATM deposit, and dispute transactions. Reviews transaction details for accuracy and compliance, monitors queues, supports reconciliation and reporting, assists frontline staff, follows procedures, applies fraud and security controls, and escalates complex issues. Participates in training, system testing, and process improvement activities while developing payment operations expertise under close supervision.

Summer 2027 banking internship providing professional development, networking, and exposure to bank operations, credit, loans, benefits, and personal finance. Interns work at least 10 weeks and 40 hours per week while learning from business-line leaders. Strong analytical, computer, communication, customer service, and cybersecurity awareness skills are expected. Banking, accounting, or finance experience is preferred.

Leads regional residential mortgage sales and production, managing, coaching, and developing mortgage sales teams. Establishes production goals, drives loan origination and referral growth, monitors pipelines and performance, builds relationships with referral partners, and coordinates with banking, operations, compliance, and risk teams. Ensures compliant lending practices, strong customer experiences, effective business development, and achievement of regional growth objectives.

Coordinates the bank-wide third-party risk management program, including vendor onboarding, periodic reviews, risk documentation, contract tracking, SOC/SSAE reporting, control considerations, approvals, exceptions, audit support, and executive reporting. Serves as a liaison among risk officers, business owners, subject matter experts, vendors, and Legal. Maintains risk management and contract systems while supporting process documentation, action-item tracking, and special projects.