Jobs at F.H. Furr

Conduct residential home services sales consultations, educate clients on comfort and safety solutions, address product questions, document calls and jobs, collaborate with coordinators and managers, participate in training and prospecting, and meet sales targets while maintaining strong customer satisfaction.

Sell residential home services by educating clients about products that improve home health, safety, and comfort. Manage customer inquiries, explain equipment, document calls and jobs, coordinate with sales teams, attend training and meetings, and conduct prospecting activities. The role includes paid training, a company vehicle, computer, phone, weekly pay, bonuses, and benefits. A valid driver’s license with a clean record and demonstrated sales success are required.

Sell residential home services by educating clients about health, safety, comfort, equipment, and service options. Engage customers, address inquiries, document calls and jobs, coordinate with sales teams, participate in training and prospecting, and follow an established sales process. The role requires proven sales success, strong communication, organization, integrity, product knowledge, technology proficiency, and a clean driving record. Paid training, company vehicle, computer, phone, benefits, bonuses, and uncapped earnings are provided.

Leads onsite customer operations and call center performance across plumbing, HVAC, and electrical businesses. Responsibilities include managing appointment scheduling, conversion, service levels, staffing, productivity, quality assurance, reporting, payroll, compliance, training, and performance management. The role drives AI and automation adoption, analyzes KPIs, improves operational efficiency, and collaborates with Sales, Marketing, Operations, and senior leadership to enhance customer experience and support business growth.

Diagnose, repair, maintain, install, replace, and upgrade residential HVAC systems. Conduct inspections and tune-ups, ensure compliance with applicable HVAC codes, explain replacement benefits to homeowners, and deliver excellent customer service. The role requires HVAC expertise, customer communication, multitasking, a valid HVAC certification, and a valid driver’s license.

Leads and develops contact center agents, manages coaching, performance, escalations, staffing, service levels, booking conversion, and customer experience. Oversees workforce coverage, reporting, routing configurations, payroll through ADP, compliance, and process improvements. Partners with dispatch, sales, field operations, and general management to improve customer retention, operational effectiveness, and service outcomes across plumbing, HVAC, and electrical service teams.

Qualify inbound leads, schedule appointments with decision-makers, maintain accurate CRM records, coordinate communication between customers and sales or service teams, conduct follow-ups through phone, text, and email, and meet performance KPIs including call volume, conversion rates, and follow-up efficiency.