Jobs at Fenergo

Leads and mentors a software engineering team building secure, scalable, multi-tenant SaaS products on AWS. Responsibilities include architecture, technical roadmaps, delivery management, people leadership, production reliability, security and compliance, CI/CD, testing, and AI-assisted development. The role partners closely with Product and remains hands-on with Python development while driving engineering excellence and operational improvements.

Owns solution strategy for major EMEA financial crime pursuits, leading discovery, RFPs, proof-of-value engagements, demonstrations, and target-state transaction monitoring designs. Translates AML/CFT requirements into business value, advises enterprise financial institutions on monitoring and investigation workflows, and collaborates with technology teams on integrations and SaaS architecture. Coaches consultants on transaction monitoring and feeds market insights into product strategy.

Leads the transformation of Fenergo’s global Marketing function by designing its operating model, planning cadence, governance, reporting, and ways of working. Partners with Marketing leadership, Finance, Revenue Operations, and cross-functional stakeholders on prioritization, budgets, performance management, executive reporting, and strategic initiatives. Acts as a strategic and operational partner to the Global Head of Marketing, driving accountability, decision-making, and execution discipline across the organization.

Owns complex customer and partner support cases across SaaS and on-premise products. Responsibilities include triage, SQL-based data troubleshooting, log analysis, root-cause investigation, defect escalation, production monitoring, incident response, customer communication, knowledge development, and support automation. The role uses Claude, Intercom AI, workflows, and other automation tools while maintaining human accountability for technical conclusions. Participation in an out-of-hours on-call rota and occasional travel is required.

Supports Revenue Operations across bid management, deal desk, RFX processes, proposals, pricing, contracting, customer requirements, reporting, and forecasting. Coordinates stakeholders, approvals, actions, dependencies, and customer commitments throughout the commercial lifecycle. Uses AI, automation, and process improvement to enhance efficiency and quality. The role requires strong organization, communication, analytical ability, attention to detail, technology literacy, and a willingness to learn.

Own product marketing for assigned solutions in a B2B enterprise software environment. Develop positioning, messaging, value propositions, market insights, GTM plans, launch programs, sales collateral, competitive materials, and customer proof points. Partner cross-functionally with Product Management, Sales, Enablement, and Marketing to improve sales readiness and commercial execution. Monitor marketing-influenced pipeline, launch effectiveness, and other KPIs, using data and AI-powered tools to optimize performance.

Own technical relationships and service delivery for enterprise SaaS customers. Lead service reviews, SLA management, incident escalations, troubleshooting, risk assessment, root-cause reviews, and proactive improvement plans. Coordinate Customer Support, Engineering, Product, Operations, customers, and suppliers while reviewing technical evidence and maintaining customer outcomes. Use AI and Intercom workflows to improve support operations, documentation, triage, and communication. Participate in a weekend on-call rota.

Supports the Legal Department with commercial contract reviews, customer relationship document analysis, negotiation preparation, and responses to legal and commercial requests. The role provides strategic advice support to business leaders and assists with general legal department operations while collaborating with commercial, technical, and financial teams. It is designed for a high-achieving recent Law graduate interested in commercial law and developing practical legal and business experience.

Build and deliver full-stack, cloud-based software and AI-powered products using serverless architectures, AWS or Azure, C# .NET or Java, and React. Develop multi-layer systems, contribute to CI/CD and Agile delivery, solve complex business problems, ensure high-quality production releases, and mentor junior and mid-level engineers. Collaborate with engineering, product, sales, and leadership teams while leveraging generative AI tools and platforms.

Supports sales engagements by delivering product demonstrations, understanding client challenges, scoping functional and technical requirements, leading solution discussions, and recommending Fenergo solutions. Builds relationships with clients and internal teams, contributes to RFx responses, aligns sales and professional services objectives, provides product feedback, and stays current on regulatory and industry developments.

Build qualified enterprise pipeline by researching strategic accounts, identifying business problems, engaging senior stakeholders, conducting SPICED-based discovery, developing value hypotheses, and multi-threading buying groups. Partner closely with Field Sales, Marketing, Client Success, and GTM teams to progress opportunities. Maintain disciplined CRM and revenue-tool usage while improving pipeline quality, conversion, and velocity across financial services accounts.

Business Analyst responsible for improving Sales and Marketing operations through process analysis, future-state design, system configuration, automation, and tool rationalization. The role gathers requirements, translates them into technical specifications, leads cross-functional workshops, supports Salesforce, Marketo, Gong, and related systems, develops documentation, trains users, manages change, and monitors system performance and adoption.

Develop and activate strategic enterprise accounts for Fenergo by conducting insight-led outreach, engaging senior stakeholders, running SPICED-based discovery, developing account-specific value hypotheses, and multi-threading opportunities. Partner closely with Field Sales, Marketing, Client Success, and GTM teams to create qualified pipeline, improve opportunity progression, maintain account intelligence in CRM systems, and build expertise for complex enterprise sales.

Coordinates end-to-end bid responses by assigning tasks, tracking deadlines, gathering stakeholder input, formatting and proofreading proposals, maintaining bid libraries, and escalating risks. Supports vendor due diligence and security assessments, organizes bid meetings, distributes actions, and collaborates with Sales, Client Solutions, Engineering, Risk, Privacy, and Security teams. Requires strong organization, communication, attention to detail, prioritization, Microsoft Office proficiency, and familiarity with AI and proposal tools.

Leads client implementations of Fenergo’s CLM platform within financial-services environments. Advises clients on operating models, requirements, solution design, regulatory compliance, and implementation strategy. Provides product demonstrations, stakeholder management, issue escalation, pre-sales support, and subject-matter expertise across KYC, AML, sanctions, fraud, credit risk, tax regulation, and ESG. Also supports practice development, mentoring, training, change management, and delivery improvement. Domestic and international travel is required.

Activates strategic enterprise accounts by conducting signal-led outreach, engaging senior stakeholders, running SPICED-based discovery, developing account-specific value hypotheses, and multi-threading buying groups. Partners closely with Field Sales, Marketing, Client Success, and GTM leaders to create and progress qualified enterprise pipeline. Maintains account plans, discovery insights, and CRM records while using data, AI tools, and market signals to improve targeting and opportunity conversion.

Activates strategic enterprise accounts by conducting signal-led outreach, engaging senior stakeholders, running SPICED discovery, developing account-specific value hypotheses, and multi-threading across buying groups. Partners with Field Sales, Marketing, Client Success, and GTM leaders to create and progress qualified enterprise pipeline. Maintains account plans, discovery insights, and CRM records while improving pipeline quality, conversion, and velocity.

Own end-to-end recruitment for commercial and go-to-market roles across Europe, the US, and APAC. Responsibilities include intake meetings, search strategy, passive-candidate sourcing, structured screening and interviews, evidence-based assessment, candidate engagement, pipeline and reporting management, and advising hiring managers. The role also supports calibration and continuous improvement of Fenergo’s structured recruitment processes while managing multiple concurrent searches and senior stakeholder relationships.

The Director, Enterprise Sales is responsible for meeting sales objectives, managing the sales cycle, developing relationships with key decision makers, and negotiating agreements within financial services.

Own tactical execution of Transaction Monitoring features in an enterprise AML/CLM platform. Translate regulatory typologies and client needs into backlog items, collaborate with engineering and data science to deliver detection engines, AI models, alert/case management, tuning and calibration, testing and UAT, and monitoring metrics to optimize detection performance and auditability.