Jobs at Fastmarkets

Provide L2 on-site and regional remote deskside support for Windows and macOS users, Microsoft 365 apps, AV/meeting-room systems, printers and peripherals. Manage device provisioning and lifecycle, ticket triage/escalation within ITSM, basic network troubleshooting, asset/stock management, and continuous improvement of support processes to ensure timely, secure resolutions for global users.

Lead end-to-end go-to-market programmes for new products and commercial initiatives. Coordinate cross-functional Product, Commercial, Marketing and Analytics teams, manage programme plans, governance, risks, budgets and launch readiness. Produce executive reporting, drive commercial performance through data insights, manage change and business readiness, and identify AI and automation opportunities to improve GTM efficiency.

Collect and verify metals recycling market pricing data, set price assessments per company and IOSCO methodology, write market commentaries and breaking news, expand industry contacts, peer-review prices, back up colleagues, engage the market through events/webinars, and handle market inquiries.

Collect and verify metals recycling pricing data, set price assessments per company methodology and IOSCO, write market commentary and news, expand industry contacts, peer-review prices, provide coverage for colleagues, engage the market and present at events/webinars.

Gather and verify metals recycling pricing data, set price assessments per methodology and IOSCO principles, write market commentary and news, expand and manage industry contacts, peer-review pricing, provide coverage for colleagues, engage markets through events and presentations, and handle market inquiries.

Lead end-to-end onboarding for B2B customers, coordinate cross-functionally to activate users, deliver training and self-serve materials, track onboarding KPIs, troubleshoot data integrations and entitlements, and surface expansion opportunities to commercial teams.

Manage end-to-end payroll for Brazil and US, including data validation, reconciliations, benefits and pension administration, onboarding/offboarding, vendor coordination, compliance, audits, process improvements, and responding to employee payroll and benefits queries.

Lead development and implementation of a global, evidence-based commercial pricing framework. Analyze customer data to measure willingness-to-pay and churn elasticity, set pricing guardrails, create differentiated pricing for enterprise and SME segments, and establish a central Pricing Desk. Collaborate with commercial and product teams to pilot, refine, and operationalize pricing to drive value-based ARR growth.

Manage global indirect tax compliance and reporting (VAT, sales taxes, DST), maintain VAT control reconciliations, oversee tax registrations and authority responses, optimise indirect tax systems (NetSuite, Avalara et al.), forecast payments, implement e-invoicing/e-reporting mandates, and advise stakeholders across finance, legal and operations.

Maintain and develop index pricing data models, normalize diverse market data, automate and optimize models, analyze large datasets to produce actionable insights, collaborate with reporters, editors and cross-functional teams, and present data-driven recommendations to stakeholders to support pricing, editorial strategy, and KPI improvements.

The Strategic Industry Expert in Metals will engage with senior stakeholders to drive growth, deliver insights, and enhance Fastmarkets' offerings in the Asian and Middle Eastern market for metals and mining commodities.

The Key Account Manager drives new business acquisition and manages key accounts, focusing on growth, retention, and consultative selling to senior stakeholders.

As a SME Account Manager, manage a portfolio of SME accounts, ensuring renewals and client satisfaction while driving revenue growth through upselling, cross-selling, and effective lead management.

Lead design and implementation of high-scale, fault-tolerant distributed systems (.NET/Azure). Deliver clean, performant microservices, mentor engineers, shape technical strategy, and drive CI/CD, testing, and operational excellence across web, API and mobile channels.

Work as a Salesforce Platform Developer in a Scrum team to design, build, test and deploy Salesforce features. Deliver small projects and BAU enhancements using declarative and programmatic tools (Flows, Apex, LWC, SOQL), manage CI/CD releases, collaborate with stakeholders, and maintain documentation. Spend ~20% on support/BAU and pursue Salesforce certifications and continual learning.

Design, build, and maintain scalable ETL/ELT data pipelines and models using Snowflake, dbt, Python and orchestration tools. Implement data quality, observability, CI/CD, RBAC, and DataOps practices while leveraging AI-assisted development to support BI, analytics, and data science use cases.

Provide L2 on-site and regional deskside support for Windows and macOS devices, Microsoft 365, peripherals, printers and meeting‑room AV; manage device provisioning, asset/stock management, ticketing (Jira Service Management) and escalate complex issues to L3 while maintaining SLA, documentation and security processes.

Administer and optimise Jira Service Management and Atlassian integrations; design and improve ITSM processes (Incident, Request, Problem, Change, Knowledge); implement automations, SLAs, portals and reporting; manage JIRA backlog, governance, testing and releases; collaborate with IT and business stakeholders to drive continual service improvement.

Support and modernise Fastmarkets' data platform infrastructure to ensure performance, resilience, and security. Operate and monitor Snowflake, Dagster, Qlik and related data workloads across cloud environments, automate tasks via scripting, collaborate with Data, Engineering, and Cyber teams, and drive DataOps best practices including IaC, containerisation, observability, access controls, and backup/recovery processes.

Manage and support the global Salesforce platform (Sales Cloud, Service Cloud, CPQ), resolve user tickets, enforce data quality, configure incremental enhancements, support CRM projects (testing/training), liaise with stakeholders and vendors, and act as primary Salesforce contact for Americas hours.