Jobs at Fastmarkets

Processes new and renewal orders, cancellations, returns, and invoice updates across CRM and fulfillment systems. Validates contracts, maintains data integrity, audits exchange data, resolves discrepancies, and ensures accurate pipeline, revenue, and contract reporting. The role coordinates with sales, finance, customer success, IT, and other internal teams while meeting service-level agreements and supporting efficient order-to-cash operations.

Supports integrated marketing campaigns for Fastmarkets events by executing email, social media, PR, website, and community marketing activities. Coordinates media partner outreach, maintains audience and campaign data, conducts competitor research, and prepares registration and performance reports. The role works closely with the Marketing Manager and cross-functional teams to improve audience reach, engagement, targeting, and delegate bookings.

Leads the global customer onboarding, activation, training, enablement, and adoption function. The role develops scalable customer journeys, standardizes processes, manages adoption analytics and risk interventions, drives automation and AI-enabled workflows, and partners across Sales, Customer Success, Product, Marketing, Technology, and Operations. It also leads a distributed team, improves lifecycle data and tooling, supports retention and expansion, and measures customer adoption, usage, satisfaction, and time-to-value outcomes.

Leads end-to-end B2B customer onboarding, including account setup, user provisioning, entitlements, integrations, training, and early adoption. Partners with Sales, Product, Customer Success, Client Services, and Operations to deliver consistent onboarding experiences. Tracks activation, time-to-value, adoption, satisfaction, and SLA metrics; identifies risks and improvement opportunities; creates scalable self-service materials; and supports automation, analytics, and AI-enabled process improvements.

Administers a commodity trading and price discovery platform, including user accounts, participant profiles, static data, onboarding, billing, invoicing, incident tickets, documentation, CRM records, and participant communications. Supports KYC/AML coordination, financial reconciliation, operational reporting, surveillance alerts, governance materials, and Market Development administration. Requires strong organization, communication, Microsoft Office and CRM proficiency, and flexibility during platform launches and critical events.

Own solution architecture and technical strategy across Product Engineering, establishing scalable, resilient, secure design standards and governance. Lead architecture for major multi-team programs, coordinate engineering, data, cloud, product, and external partners, and champion AI-enabled development practices. Define a technical specialist career pathway while guiding AI and GenAI capabilities from prototype to reliable production, including agentic systems and retrieval-augmented generation.

The Senior Marketing Specialist will lead B2B event marketing for the Chinese domestic market, driving delegate, sponsorship, and exhibitor revenue. Responsibilities include prospect list building, Mandarin and English campaign execution, WeChat and Baidu promotion, sales enablement, vendor and partner management, budget oversight, end-to-end event planning, and performance reporting. The role works closely with Sales, Events, Production, Operations, and external partners to generate pipeline, optimize campaigns, and improve event results.

Manage a global portfolio of small and medium enterprise accounts, driving renewals, retention, upselling, cross-selling, and revenue growth. Qualify and prioritize inbound leads, conduct consultative discovery, position relevant products, negotiate pricing, and convert qualified prospects into new customers. Maintain accurate CRM records, manage a high-volume pipeline, nurture prospects, and coordinate onboarding and adoption while delivering strong client support.

Drive revenue across Fastmarkets’ global events portfolio through exhibition sales, sponsorships, and content-led commercial solutions. The role combines new business development with strategic account management, including prospecting, pipeline ownership, consultative selling, negotiations, forecasting, and account growth. The Account Executive will collaborate with Marketing, Editorial, Production, Operations, Finance, and Customer Success teams while using Salesforce and AI-enabled tools to improve sales productivity. International travel, customer relationship management, and achievement of revenue targets are required.

Collects and assesses steel market pricing data, develops knowledge of commodity fundamentals and supply chains, writes market news and commentary, manages industry contacts, and supports pricing methodology and market engagement activities. The role focuses on Latin American and American steel markets, requiring strong English, Spanish, and Portuguese communication skills, networking ability, spreadsheet proficiency, curiosity, and interest in commodities and financial markets.

Owns month-end revenue accounting and reporting, including IFRS 15 recognition, balance sheet reconciliations, bad debt provisions, variance analysis, and audit support. The role also designs process improvements, analyzes large datasets, resolves data-quality issues, and prepares revenue reports. Experience with recurring subscription revenue, foreign exchange, deferred and accrued revenue, external audits, and financial systems is required.

Reports on base metals markets in Shanghai by producing price assessments, market commentary, breaking news, interviews, and in-depth features. The role involves building industry contacts, attending events, peer-reviewing prices, supporting colleagues, collaborating with internal teams, and addressing IOSCO compliance requirements. Strong English and Mandarin communication, networking, numerical, spreadsheet, editorial, and business-travel abilities are required.

Produce weekly price assessments, market commentary, news, and analysis for North American softwood publications and dashboards. Maintain industry data sources and contacts, apply published methodologies and IOSCO principles, edit copy, peer review assessments, and meet frequent deadlines. Represent Fastmarkets at conferences and events through industry outreach and speaking engagements. The role requires strong writing, editing, interviewing, numerical, and data interpretation skills, plus proficiency with Microsoft Office and Excel.

Prepare monthly management accounts, P&L accounts, accruals, prepayments, revenue reconciliations, balance sheet reconciliations, journals, and risk-and-opportunity schedules. Ensure accurate financial reporting, support Commercial Finance and Group Finance teams, communicate promptly with stakeholders, and provide audit schedules and samples. The role also contributes to process improvement and requires strong attention to detail, deadline management, communication, and professional accounting judgment.

Develop and maintain scalable, secure software for Fastmarkets’ digital commodities platform, with a focus on search functionality. Implement new features, apply sound engineering principles, write automated tests, review code, maintain documentation, support existing systems, and collaborate with engineers, product managers, business analysts, cloud engineering, and SRE teams. Use .NET, GraphDB, Elasticsearch, Azure, distributed systems, and AI-assisted development tools.

Provide L2 on-site and regional deskside support for Windows/macOS devices, Microsoft 365 and AV conferencing. Manage device provisioning, stock, ticket triage/escalation, basic network troubleshooting, printer/peripheral support, and documentation while ensuring strong customer communication and adherence to security and ITIL processes.

Lead and line-manage a small Cloud Engineering team while owning a technical workstream. Ensure delivery health, set engineering standards, mentor engineers, apply Azure and DevOps practises (CI/CD, IaC, automation), and represent the team to stakeholders to communicate risks and progress.

Lead and scale a US-based forest products consultancy practice across pulp, paper and packaging. Win and deliver strategic advisory projects, manage teams and project resources, drive sales and revenue, build client relationships and thought leadership, establish scalable delivery frameworks, and represent the business externally.

Lead and scale Fastmarkets' forest products consultancy in North America and globally. Win, deliver, and manage strategic advisory engagements across pulp, paper, and packaging; build a high-performing team; establish scalable delivery processes; drive sales, revenue, and client relationships; develop market insights and represent the business externally.

Lead and scale Fastmarkets' forest products consultancy in North America and globally. Win and deliver strategic advisory projects across pulp, paper and packaging; build and manage a high-performing team; drive sales, revenue and client relationships; develop scalable methodologies, market insights, and thought leadership; represent the business externally and integrate consultancy offerings with PRA products.